Mandate Requests Explained

What is a mandate request?

A mandate request is when a payment integration requests a small deposit from your bank account to confirm your registration. Some payment integrations don't have mandate requests, others have it in specific cases, and the rest always have mandate requests.

Mandate requests are not used to authorize credit cards.

Stripe & PlacePay

Stripe and PlacePay are prominent payment integrations in OfficeRnD. Stripe has mandate requests only with BACS payments enabled, while PlacePay always has mandate requests.

If you are using Stripe with BACS enabled both in ORND and the Stripe dashboard, you will be met with a mandate request dialog when you attempt to add a bank account from a company or member profile page under Payment Details:

paym details.png

The dialog will look like this:

add send mandate.png

Click Send and you will receive an e-mail with a link called Authorize. Click on the link and you will be taken to the Stripe website. Simply follow the steps there to complete the authorization.


With the PlacePay integration activated, the process is largely the same:

1. Open the menu under Payment Details and click on Setup payment method

2. Click Send in the Send mandate setup request dialog.

3. Click on the Authorize link in the e-mail you received.

4. Follow the on-screen instructions at the PlacePay website.


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