Tickets

Summary

Tip: If you are not familiar with the ticketing system in OfficeRnD Flex, use this article for guidance.

The scorecards in the beginning of the dashboard provide the following information at a glance:

  • The number of tickets in each category (Created, Unsolved, Solved)
  • The average number of replies, resolution time and hours

scorecrd.png

Following that, each metric has its own dedicated chart where you can see expanded information and drill for specific data.

tickets dshb.png

Additional options such as filtering, expanded views, and data export are available as well. Click here to learn more.
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