[Hybrid] Configure the Visitor Hub Tablet app

Open the Visitor Hub module and click on Tablet app settings. The following pages are available:

• Theme & Welcome Screen
• Tablet Flows Customization
• Notifications
• More Options

Further reading is also available for these topics:

• Enable Automatic Updates
• Tablet app flows (Check-in, Check-out, Deliveries)

Download the Tablet app

The OfficeRnD Visitor Hub app is available for both iPadOS (13.4 or newer) and Android (6.0 or newer). OfficeRnD Hybrid customers can download it from the Apple and Google Play stores:

    

• Once you download the app, you need to use your OfficeRnD Admin credentials to log in.

• Upon successful login, you’ll be presented with a list of all your Locations - choosing a location will link the tablet to that location, which reflects in the notifications each Visitor and Host receives.

Live Preview

A live preview of the tablet app is shown and dynamically updated as you make changes on each page. You can also mouse-hover on the live preview to:

• View a live web version (learn more)
• Download the Tablet app

Theme & Welcome Screen

The following options are available:

• Company Logo - Upload a logo to be displayed in the app. For best visual results, use an image with a transparent background, a 4:1 ratio, and larger than 160 x 40px.
• Welcome text - Enter a message (up to 60 characters) that will appear on the Welcome screen.
• Primary & Background color - Click on the color selectors to choose. The primary color is applied to buttons and tags. The background color is applied when no background image has been uploaded.
• Background image - you can upload a background image to be used instead of a background color. The background image size should match or exceed your tablet’s screen resolution.
• Touch-less check-in - Let users check in on their device by scanning a QR code presented on the tablet welcome screen.
• Localization - Click Go to Configuration to manage the languages displayed on the tablet app. This ensures the correct language is displayed for each location. The settings mirror those of the Hybrid Web Portal.

When you're finished, click Save Changes. Alternatively, click Discard Changes.

Tablet Flows Customization

Here, you can toggle on/off and configure the main tablet app user flows. You can also click on the Cogwheel next to each flow to rename it. The change will be reflected in the app's buttons.

If you click Customize next to Check-in, you can toggle check-in flows to allow Visitors and Employees to check-in from the Tablet app. Click on the toggles to enable or disable the flows. You can also click Customize to change their settings.

Visitor

By default, this flow requires visitors to enter full name, email and host name. Upon successful check-in, the host will receive a notification.

Click Customize and you get additional options:

Fields tab

Add or remove the E-mail address and Company fields from the flow (1). You can also make them Optional or Required (2).

You can also add a phone number field with country code selector, and custom fields (text, single/multiple choice). Click here to learn more.

Documents tab

Here, you can provide documents (such as NDA and T&C) for visitors to read and accept before check-in. You can add one or multiple documents.

Click on and make your choice:

1. New blank file - use the integrated text editor to create and save your document.

2. Document url - link to an existing .pdf document that will be shown.

When your documents are added, you can add (1) or remove (2) them from the flow:

Additionally, accepted documents will be shown in the Visitor Log (3):

Employee

This flow asks for either name or e-mail according to your choice. Click on the Customize button and choose how employees should identify themselves:

• Based on Name (enabled by default)
• Based on E-mail

Check-out

Allow Visitors and Employees to check out through the Tablet app.

Deliveries

Allow delivery management through the Tablet app. Recipients will receive a notification when their delivery is awaiting pick up.

Notifications

Here, you can test the email notifications sent to:

• To the Host when a visitor arrives and checks in.
• To the Visitor when an invitation email is sent out.
• To the Delivery Recipient when a delivery is registered via the Visitor Hub app

Additionally, the following channels are supported:

• MS Teams (for Host and Delivery Recipient notifications)
• Push notifications (in the OfficeRnD Hybrid Work app)

More Options

Here, you can:

• Go to the Configuration page where you can allow hosts to pre-register their visitors to a booking or create a stand-alone visit.
• Choose from two privacy settings when Visitors search for their host, or when a delivery recipient is selected:
  
  • Type at least 3 letters to see suggestions - Visitors will see list of people while typing the name.
  • Type the Full name - Visitors must type in the full name of their host the same way it’s written in the system.

Note: These settings are implemented to prevent security breach and data scraping attempts with guessing employee names.

• Download the Tablet app for Android and iOS.

Enable Automatic Updates

To get the latest version on your device as soon as we push an update, you should enable automatic updates in both app stores:

Automatic Update for Android

1. To turn on auto-update for the app, go to the app page in the Google Play Store.

2. Tap the three vertical dots in the top right corner.

3. Enable Auto-update.

Automatic Update for iOS

Go to Settings/App Store and toggle App Updates on.