Email Activity Service

Introduction

The Email Activity page allows admins to review email notifications sent to admins, members, and non-members from the day the feature was enabled, up to the past 30 days. Details include date, subject, category, recipient, status, and sender. This information aids efficient troubleshooting by making it easier to identify and resolve issues with email.

This feature is currently in beta. Reach out to support@officernd.com if you want to enlist in the beta group and test the email activity view.

Email Activity

Email Activity is available in OfficeRnD Flex under Settings/Account Details/Email Activity. It allows admins to review email notifications sent to admins, members, and non-members for the past 30 days. By default, the view is filtered for the current day.

emailActivity.png

Overview

The Email Activity contains a grid where every row is a separate email thread to a single recipient. Admins can review the following information:

  • Date Sent: the exact date and time when the email was sent. This helps in tracking the timeline of email communications and admins can filter by it.

  • Subject: the subject line of the email. This helps in quickly identifying a specific email thread.

  • Category: the classification of the email based on its purpose or function (e.g., Bookings, Financial, Contracts). take a look at the categories we provide:

    • Authorization Requests

      • Authorize card - Sent to members when they are required to authorize their card

      • Authorize payment - Sent to members when they are required to authorize a payment

      • Request Payment Details / Mandate - Sent to members when an admin requests a payment method mandate setup.

    • Bookings

      • Booking Cancelled - Sent when a meeting room booking is cancelled.

      • Booking Created - Member - Sent when a member successfully books a meeting room.

      • Booking Created - Public - Sent to a new member when successfully books a meeting room through the public calendar.

      • Booking Invitation - Guests - Sent to the guests when a member successfully books a meeting room.

      • Booking Requested - Member - Sent when a member requests to book a meeting room.

      • Booking Requested - Public - Sent to a new member when successfully requests to book a meeting room through the public calendar.

      • Booking Updated - Sent when a meeting room booking is changed.

      • Booking Updated - Guests - Sent to the guests when a meeting room booking is changed.

      • Bookings Summary - Sent when a bookings summary is generated for company on the admin side.

      • Upcoming Booking Reminder - Sent to members when they have an upcoming booking.

      • Upcoming Booking Reminder - Check-in Required - Sent when there is an upcoming booking that requires the member to check in.

    • Collaboration

      • Message - Sent when you or a member sends message to another member.

    • Contracts

      • Contract Completed - Sent to the member when all parties have signed the contract.

      • Signature Requested - Sent to the signers of the contract.

    • Financial

      • Checkout - Sent when a member checkouts additional plans and services.

      • Failed Payment - Sent to members when one of their payments fails.

      • Invoice - Sent when an invoice is manually or automatically created on the admin side.

      • Order Invoice - Sent when an invoice is automatically generated immediately after a purchase or a booking is made on the members portal or public calendars.

      • Overdue Invoice - First Reminder - First overdue invoice reminder sent on the invoice due date.

      • Overdue Invoice - Second Reminder - Second overdue invoice reminder sent after the due date.

      • Overdue Invoice - Third Reminder - Third overdue invoice reminder sent after the due date.

      • Receipt - Sent when an receipt is manually or automatically created on the admin side.

      • Statement - Sent when a statement is generated for a customer on the admin side.

    • Orders

      • Order Status Changed - Sent when an order status is changed.

      • Order Updated - Sent when an order is updated.

    • Tickets

      • Issue is marked as closed - Sent when an issue is closed.

      • Issue Submitted - Sent when a new issue has been created by a member or admin.

      • New Comment on issue - Sent when an admin adds a comment on the issue.

    • Tours

      • Tour Booking Cancelled - Sent when a tour booking has been cancelled.

      • Tour Booking Created - Sent when a tour booking has been created.

      • Tour Booking Updated - Sent when a tour booking has been updated.

    • User Management

      • Request - Sent when a member signs up to the members portal.

      • Reset Password - Sent when a member requests to reset his/her password.

      • Welcome - Sent when a member signs up to the members portal.

    • Admin

      • Аll email notifications sent from OfficeRnD Flex to the admin team members

  • Sender: the email address of the person/account that sent the email. This helps in identifying the source of the email communication (OfficeRnD Admin, OfficeRnD default email or the customer’s custom email).

  • Recipient: the email address of the person or entity to whom the email was sent. This helps in identifying the intended recipient of the communication.

  • Status: The current state of the email, indicating whether it was successfully delivered, opened, clicked, or failed to deliver. This helps in tracking the effectiveness and reach of the email.

Additional Details

  • The view can be filtered by location, using the global filter by location

  • For some accounts, such as the trial account, there is an imposed limitation on the number of email notifications sent per day. For them, there is a warning displayed at the top of the view: “Your account has a daily limit on the number of email notifications sent. For assistance, please contact our team at support@officernd.com."

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