What is the minimum subscription period?
The minimum subscription period for all plans is 12 months.
Do I get a discount if I choose the yearly pre-payment terms?
Yes, if you opt for the yearly pre-payment terms, you will receive a discount on your monthly price. Please contact an OfficeRnD representative for more information.
What is a Member?
- a person assigned to have an active monthly product (recurring membership) or service in OfficeRnD.
- a person who is part of a company with an active monthly (recurring membership) product or service in OfficeRnD.
- a person assigned to have a non-recurring charge (one-off fee) OR booked a room through OfficeRnD for the respective month.
What is a Location?
A location is defined as the physical location of the office operator with its own street address. If multiple buildings are located on the same street address, each building will be separate. The OfficeRnD subscription plan counts locations in "Open" and "Draft" status towards your subscription plan quota.
Do I have to manually update my subscription level when onboarding new members or opening a new location?
OfficeRnD will automatically track the number of members within your account and the number of locations you operate with. Member and location add-ons will automatically be provisioned for your account based on usage. Your plan will be automatically switched between the Start and Grow plans. If you are interested in our Scale plan, please email the OfficeRnD sales team at sales@officernd.com.
How can I provide or edit my billing information?
Please ensure you are added as an admin in your OfficeRnD organization and have access to OfficeRnD's admin panel. After you log in, go to Settings > General > Billing Details, where you can provide or update your billing details.
How can I provide or edit my payment details?
Please ensure you are added as an admin in your OfficeRnD organization and have access to OfficeRnD's admin panel. You can navigate to your account's Subscription Tab (Settings > My Account > Subscription Tab) to see your subscription usage and enter or update your payment card at the bottom of the page.
For your security, OfficeRnD does not store any payment card information locally.
I tried to add my payment card, but it was declined.
You can check whether you have entered the correct payment card details—Card Number, Name on Card, Expiration Date, and CVV code. You could also try to contact your bank with any additional information about this issue.
If the problem persists, feel free to contact our Support Team (support@officernd.com), and we can troubleshoot together.
How can I download my OfficeRnD subscription invoices?
You can navigate to the Subscription Tab (Settings > General > Subscription Tab) of your account, where you will be able to see a detailed breakdown of the subscription usage of OfficeRnD as follows:
- Breakdown of the monthly members for each period.
- Breakdown of the monthly usage of e-signatures
- Download a PDF version of the particular invoice period.
How can I pay my OfficeRnD invoices?
There are three options for payment of the OfficeRnD invoices as follows:
- Credit or Debit Card - automated and recommended. Can be updated in the Subscription Tab (Settings > General > Subscription Tab).
- Direct Debit (only available in the UK) - To activate it, simply message salesops@officernd.com, and we will send you a Direct Debit activation request.
How can I downgrade or cancel my OfficeRnD subscription?
To request a downgrade or cancellation of your subscription, please reach out to salesops@officernd.com.
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