What happens if a credit card is declined?

If a credit card is declined, OfficeR&D will automatically do the following:

  1. Send an email notification to the email defined under the Notification field in Settings/My Account/Emails.
  2. Mark the payment as Failed in the invoice.
  3. Set the invoice status to Failed.

The exact reason for the payment operation failure is displayed when hovering over the error icon next to the payment record in the invoice. Depending on the reason, you can take the proper next steps to address the issue and charge the customer again for the invoice. 

 

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