How We Calculate Occupancy

Occupancy is one of the most important KPIs in a shared flexible workspace. Keeping high occupancy rates will ensure that your community and business is healthy. Usually, good occupancy rates are between 70% and 90%. It's often that below 70% you are at risk of operating at a loss. Above 90% is dangerous for your community due to the fact that your members will not have space to expand.

You can find an overview of your current occupancy under Dashboard/Occupancy and a detailed report under Reports/Occupancy
This article explains more about the data available in Dashboard/Occupancy. If you would like to see more details about the Occupancy Report, please take a look at this help article.

Current Occupancy

We calculate the current occupancy based on your 'Primary' resource types, which by default are Private Offices, Dedicated desks, and Hotdesks.

Note: You can also create custom resource types that can have their own occupancy on the dashboard. Learn more here.


The formula works as follows: Occupied Desks / Total Number of Desks

  • Occupied Desks = (# of occupied desks in private offices) + (# of occupied dedicated desks) + (# of Active hotdesk memberships / Hot Desk Coefficient)
  • Total Number of Desks = (# private office desks) + (# of dedicated desks) + (# of hotdesks)

For example, Occupied desks = 75 + 10 + 8 = 93, Total number of desks = 101, thus the Occupancy is 93 / 101 = 92%.

Historical and Future Occupancy

The historical and future occupancy is using the same formula but applied at the end of each month.


Note: You can turn on and off every resource type on the graph and see the occupancy for the selected types.

Next Steps

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