What are Booking Reference Numbers


Have you ever struggled to find the correct booking? A property called Booking Reference (shown below as Reference Number) might help:


Whenever you or one of your members create a booking, a 7 symbol code consisting of numbers and capital letters is generated. This code is unique within your organization.

The code is sent along with the confirmation email. If a customer contacts you about a booking, all they have to do is give you this code. With it, you can easily find the booking in question.

Please note that recurring bookings have the same reference code.

Below, you can find a list of the places where you can see the booking reference code:

  •  A column in the bookings list in the Community/Bookings section. You can search for the booking reference. 
  •  A column in the bookings list in the Member/Company page.
  •  Inside a booking (dialog) when opened.
  •  Exposed in the booking name template (you can put {{ bookingReference }} in the subject)
  •  Exposed in booking mail templates as a property called {{ bookingReference }}
  •  Exposed in the bookings export and the booking summary export.



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