Members Portal - Billing

In the billing section of the members portal, you'll be able to find all of the information that relates to how you're being billed and what you're billed for.

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Depending on whether you're a part of a company and a billing person in said company all of the sections, except for the Credits can have two tabs each:

  • Company 
  • Personal

If you're part of a company, but you're not a billing person or if you're not affiliated with any company then you won't be able to see the separate tabs - you'll always be viewing your personal data.

Payment Details

In this section, you'll be able to find all of your and your company's bank accounts and credit/debit cards that you've recorded.

You'll have the option to add new ones or remove existing ones, as well as edit your billing details.
If your billing details are different from your registered address and you'd like to record them as well, then you can use the checkbox at the bottom of the page.

Note: The top address is the registered address, while the bottom address is the billing address.

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Invoices

Here you'll be able to find all invoices that were issued either to your company or you.
If an invoice isn't yet paid, next to it there will be a "Pay" button that will allow you to pay the invoice using one of the payment details you've recorded.

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If you haven't recorded your payment details yet, upon clicking the "Pay" button, a new window will appear that will allow you to enter your details.

You can view various information about your invoice in this section and you'll also be able to download it in .pdf format.

The date filters will always be set to the current month. Should you wish to see past or future invoices, you can change the dates.

Membership

In this section, you'll be able to see all memberships that are currently assigned either to you or your company. 
Past memberships that have expired or have been terminated will also be present here.

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You can also view your day passes here - how many you've used and how many you've remaining.
You can find more info about what they are and what you can do with them here.

Note: Day passes can't be personal - if passes are assigned to a company/member within that company, then they will be shared by everyone associated with said company.

One-off Fees

In the one-off section you can view all singular charges that were issued to you - these can be booking fees, setup fees, catering fees, etc.

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As with the invoices section, there's also a date filter, but additionally, there's a search box.
You can use the search function to look for a fee with a specific name - over time fees can pile up and this can help you find something specific, especially if you combine it with the date filter.

Credits

In this section, you can view all of the different credits that are assigned to you or your company.

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There are two types of credits:

Note: Personal hourly credits will be added up in the members portal when viewing this section.

Example: If you have 10 personal hourly credits and your company has another 5 hourly credits, then you'll be able to see a total of 15 hourly credits in this section. 

Note: Coins cannot be personal, they're always associated with your company if you're part of one. 

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