Collaboration Glossary

This is a brief explanation of all terms used in the Collaboration section in OfficeRnD's admin portal divided by subsections. 

Table of Contents

Events 

Organizer
The company organizing the event.
Title
The title of the event, that's going to take place.
Description
Here you can write a short summary of what the event is going to include and any other details that you'd like to add, that cannot be included in the other fields.
From and to
The duration of the event.
Location
You can choose one of the existing locations in the system, where the event is going to take place.
Where
Additional details on the exact location of the event.
Limit
The maximum number of members that can attend the event.
Image
You can upload an image for the event that will display in the members portal.

Next steps:

Messages

Message
Allows you to send messages to individual members of the space that they would be receiving in their Members Portal or/and in their mailbox.
  Send the message to all contacts.
Filtered group of contacts
Filter by Location, Status & Plan.
Specific contacts
Select by name.

Next step:

Tickets

Tickets
In the members portal, you can enable your community to submit tickets and share feedback or report
issues they would like you to address.
Tickets Dashboard
The section will only display tickets with the Open status that are currently waiting for an admin's attention.
Unassigned
The section displays all tickets that have not been assigned to a teammate.
Open
The section displays all tickets that are currently open, regardless of assignment.
Pending
The section displays all tickets that are currently Pending, waiting for a client's reply.
Resolved
The section allows you to review all tickets that have been marked as resolved.
Resolve
The member can mark the ticket as resolved themselves to let the team know they don't need to follow up.
Add
The member can reply to the ticket, offering more information about the issue at hand or checking for any updates.
Submit a ticket
The member can create a new ticket that will be tracked separately from the current one.

Further information on Tickets and Ticketing System here

Posts

Posts
Admins can add posts which can be updated about the space, links to third party pages or images.

Next step:

All Contacts

All Contacts
This is a place where you can see all members and companies of all statuses. You can easily check their emails and telephone numbers. You can also export this information into CSV.

 

Benefits

Benefit
This can be discounted parking slots, fitness cards, food vouchers to which your members can have access.
Category
Category - you can sort the benefits by category in the members portal. Each category will appear as a separate tab.

Next step:

How-to Guides

How-to Guides
How To Guides let your members know how to set up their printer or what the emergency evacuation
procedures that would appear on the Members Portal Dashboard.

Next step:

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