- Ticket Severity
- Send Us a Ticket and State its Severity
- Submit a Ticket From our Help Center
- Send Us an Email
- Review All Support Service Plans
You can set the severity of tickets when you submit them from within the OfficeRnD admin portal or from our Help Portal. The severity of a ticket can increase its priority in the support queue as it indicates the business impact of the issue on your end.
|Critical / SEV 1||A problem is preventing the platform from functioning normally and there is no workaround to enable you to continue executing your business operations.|
|Restricted Operations / SEV 2||A less severe problem that may restrict the usage of the platform but does not prevent it from operating.|
|Normal / SEV 3||Questions and feedback on the platform features and functionality.|
The OfficeRnD team reserves its right to update the Severity of a ticket if its context doesn't match the severity definitions.
Send Us a Ticket from the Admin Portal
To start an email conversation with our support team, click the Support button at the bottom of your OfficeRnD admin account. Before sending your question, look for answers in our knowledge base. We have a vast amount of how-to and troubleshooting articles that can help you find a solution on your own time.
If you cannot find what you need, Leave us a message. Let us know your email, the severity of the request, and as many details on the issues as you can provide. Having more information from the beginning of the conversation will allow our support specialists to resolve your request more quickly.
Submit a Ticket From our Help Center
Use the Submit a ticket button at the top of our Help Center.
Send Us an Email
Send us an email at firstname.lastname@example.org. Your email will be transferred into a ticket, which will be prioritized and handled based on your support subscription. Please keep in mind that all tickets received directly via email will be treated as tickets with normal severity.