Quick and easy communication with members is essential for every coworking organization. Members being able to get in touch with the community managers and report something important for them has been an existing feature since the very first days of OfficeRnD but now we did a big update on that functionality. Read along to learn more about it:
In the Admin Platform, you will be able to manage the tickets of your organization in the Collaboration -> Tickets page. There you can see all the tickets assigned to you personally, and also all the tickets in the system. These will be ordered in a few tabs: Tickets Dashboard and one tab for each ticket status available. In the Tickets Dashboard, each teammate will see tickets assigned to him/her and also open tickets with no assignee. The other tabs list all tickets with a certain status: Open, Pending, Resolved.
In Settings -> Platform -> Tickets you will be able to create your own ticket categories, severity and priority levels, and automatic assignees per category. Ticket categories allow you to group different submissions so you can handle them easier and faster. For example, you can set the system to assign a certain teammate to a specific ticket group so when a ticket in this group is submitted, this teammate can be notified right away. Of course, these settings can also be location-specific and set in Space -> Selected Location -> Tickets tab.
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