The Tickets Report provides an overview of the ticketing system in OfficeRnD. It tracks help desk performance and summarizes ticket distribution using different metrics. Right-click any value of the charts to drill into it and see the details on a ticket level.
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The six widgets at the top of the dashboard provide an overview of data for your organization's tickets:

This chart breaks down the number of tickets by category. The default category options are Feedback, Issue, and Software.

This chart provides a breakdown of the number of tickets by priority. It is an internal status that the admin team can use to add another layer of prioritization. The default priority options are Low, Normal, High, and Urgent.

This chart breaks down the number of tickets by severity. The default severity options are Normal, Restricted Operations, and Critical.

This chart breaks down the average number of tickets by day of the week, offering insights into daily trends.

This chart provides a breakdown of the average number of tickets by hour of the day.

This chart displays the top 5 customers based on the number of tickets they have created, offering insight into which customers are the most active in submitting tickets. If multiple customers have the same ticket count, more than five customers may be displayed, ensuring that all customers with the top 5 ticket counts are included.

This chart displays the top 5 customers with the longest average resolution times, measured in hours, offering insights into the efficiency of issue resolution for these customers.

This chart displays the average resolution time, in hours, for each assignee, helping to assess how quickly individual team members are resolving tickets.

This chart shows the average number of replies per ticket for each assignee, providing insight into the level of interaction required to resolve tickets.