The Analytics Overview dashboard provides a condensed view of all key metrics tracked in your Flex workspace. The data you see on the dashboard can be filtered through the Location filter at the top of the page. Turn on Show Draft Locations to include draft locations in the calculations.
Before you start
Dashboard overview
The dashboard includes multiple widgets.
Click on a widget to open the related dashboard in a new browser tab.
Move your mouse cursor over a widget and click the ︙ icon to expand the widget view and download the data.
Right-click on a widget to drill down the data and explore it further. Depending on the widget, you will see a breakdown by location or month and location. Click "Show All" for a more granular view of the data for the current month (if possible):
Some drill-downs allow you to switch between a visualization and a table view of the data. Use the options in the top right corner to switch between the views.
Revenue
The Revenue section provides an overview of your organization's recurring and one-off revenue during the current month. Tax is not included in these metrics.
Total Revenue – The total prorated amount of all one-off and recurring fees with a start date in the current month. Credit notes and overpayments issued in the current month are deducted from the total amount unless allocated to an item with a start date beyond the end of the current month.
Membership Revenue – The total prorated amount of all fees associated with recurring memberships active in the current month.
One-Off Revenue – The total amount of all one-off fees (including booking fees) with a start date in the current month.
Below the scorecards is a chart showing the total revenue for the past six months, split by revenue account.
Occupancy
The Occupancy section provides an overview of the main occupancy metrics for the current month:
Desk Occupancy – The share of prorated occupied desks relative to the total prorated available desks. Occupancy for hot desks is calculated based on the current month's number of active hot desk memberships and considers the Hot Desk Coefficient set in the organization's settings.
Revenue per Occupied Desk (RevPOD) – The average income generated per prorated occupied desk. It is calculated by dividing the prorated resource revenue by the number of occupied desks.
Revenue per Available Desk (RevPAD) – The average income generated per prorated available desk. It is calculated by dividing the prorated resource revenue by the total number of prorated available desks, factoring in the Hot Desk Coefficient for resources of type "hot desk."
Under the widgets is a chart showing desk occupancy for each of the past six months, split by resource type.
Customers
The Customers section provides a view of the new and lost customers in the current month and the active customers in the past 6 months:
New Customers – The total number of customers who joined (started their first membership) in the current month. Returning customers are not included in this count.
Lost Customers – The total number of customers whose final membership ends in the current month, with no new memberships planned for the next month.
Active Customers – The total number of customers with at least one monthly active membership.
Memberships
The Memberships section provides a view of the new and terminated memberships in the current month and the active memberships in the past 6 months:
New Memberships – The total number of memberships that start in the current month.
Lost Customers – The total number of memberships that end in the current month.
Active Customers – The total number of active members for at least one day per month.
Bookings
The Bookings section provides a view of the tentative and paid bookings in the current month and the total number of bookings for each of the past six months. Canceled bookings are not included in these metrics.
Tentative Bookings – The total number of bookings marked as "tentative" in the current month. Tentative bookings require your approval before they are confirmed: you can click the value and then "View all tentative bookings (current month)" to open the "Community" section of the Admin Portal, where you can approve the bookings.
Paid Bookings – The total number of bookings not marked as Free and with a price greater than 0.
Total Bookings – The total number of bookings in the respective month.
Invoices
The Invoices section provides a view of the overdue and failed amounts in the current month and the total invoiced amount for each of the past 6 months:
Overdue - the total due amount from invoices past their due date. This value is always up-to-date as of the current date and includes the due amounts from all overdue invoices, regardless of their issue date.
Failed - the total amount of all invoices with a failed payment in the current month.
Invoiced Amount - the total invoiced amount in the respective month.