This article explains the main metrics in the Occupancy dashboards and how the data is calculated.
Rules for Calculating Occupancy Reports
The reports include all assignable resources and all Hot Desks, as long as their resource types are marked as Primary in the Admin Portal settings.
The number of desks of a particular resource is calculated as the greatest value between:
The number of desks marked as children of the respective resource.
The value of the resource's Size entered when creating or editing it.
In the following cases, the number of desks associated with a resource always defaults to 1:
If the resource is of type "desk."
If the resource has no children, and its resource size is set to 0 (or not set).
If a parent resource is occupied under one membership, and one or more of its child resources are occupied under different memberships simultaneously, the total number of desks occupied in the parent resource will not exceed the number of desks calculated according to the previously established rules. In such cases, the number of occupied desks will be limited to the number of desks in the parent resource.
When you choose to include your organization's Hot Desk coefficient in the occupancy calculations, the number of available Hot Desks will be multiplied by the coefficient when calculating occupancy metrics.
The number of occupied desks for Hot Desks matches the number of active Hot Desk memberships.
Occupancy Metrics & Calculations
These metrics are only visible on the relevant dashboards. To see all of them, you must first apply the appropriate filters. You can read more about them in the respective articles: Occupancy Overview, Occupancy Rates, Occupancy Intervals.
Here is a list of the main occupancy metrics shown on the dashboard:
Available Desks – the number of available desks of any type in your space. For Hot Desks, the number is usually multiplied by the Hot Desk Coefficient set at the organization level.
Available Desks = Available non-Hot Desks + (Available Hot Desks * Hot Desk Coefficient)
Note: The Hot Desk Coefficient is set to 3.5 by default. The dashboard calculations only use it if the Include Hot Desk Coefficient filter is set to "Yes." If set to "No," the calculations will use the number of available Hot Desks instead. To change the Hot Desk Coefficient, go to Settings > Platform Modules > Space.
Occupied Desks – the number of occupied desks of any type. For Hot Desks, the number of occupied desks matches the number of active Hot Desk memberships.
Occupied Desks = Occupied non-Hot Desks + Active Hot Desk Memberships
Desk Occupancy – the percentage of occupied desks in your space:
Desk Occupancy = (Occupied Desks / Available Desks) * 100
Hot Desk Occupancy – the percentage of occupied Hot Desks in your space:
Desk Occupancy = (Occupied Desks / Available Desks) * 100
Space Occupancy – the percentage of occupied offices in your space:
Space Occupancy = (Occupied Offices / Available Offices) * 100
Area Occupancy – the percentage of occupied area in your space:
Area Occupancy = (Occupied Area in ft2 or m2 / Available Area in ft2 or m2) * 100
Revenue per Available Desk (RevPAD) – the memberships revenue generated from each available desk:
RevPAD = (Available Desks / Memberships Revenue) * 100
Note: The Revenue per Available Office, Square Foot, and Square Meter calculations are analogous.
Revenue per Occupied Desk (RevPOD) – the memberships revenue generated from each occupied desk:
RevPOD = (Occupied Desks / Memberships Revenue) * 100
Note: The calculations for Revenue per Occupied Office, Square Foot, and Square Meter are analogous.
Revenue Occupancy – the amount of actual membership revenue compared to the location target revenue:
Revenue Occupancy = (Memberships Revenue / Location Target) * 100
List Price Attainment – the amount of actual membership revenue compared to the total list price of all primary assignable resources:
Revenue Occupancy = (Memberships Revenue / Total Resource List Price) * 100