Payments occasionally end up with the wrong status — a bank transfer marked as pending after it has already cleared, or a payment recorded as successful that never went through. When that happens, the invoice balance and your revenue reporting are off until the status is corrected.
Owners can update the status of any payment directly on the invoice, without voiding or reissuing it. The change is logged automatically in the activity log, so there is a record of what was updated and when.
Before you start
Only admins with the 'Owner' role can change payment statuses.
Change the status of a payment
To change the status of a payment:
Open the Flex Admin Portal, go to Billing > Invoices, and open the invoice to which the payment is made.
In the Payments section, click the
cogwheel icon and select 
Change Status. Only admins with the 'Owner' role can change payment statuses.
Select the new status of the payment.
SUCCESS
FAIL
REFUND
PENDING
Type the status name in all capital letters to confirm.
Click Update Status.
The payment status change is logged automatically in the activity log.