KISI Mobile Access allows members to open doors with their mobile device using a button on the home screen of their organization's Branded App. Learn more about branded (white-label) apps →
This feature is only available for customers with a Branded App. It is not available on the regular OfficeRnD Members app.
Enable or disable the feature in the branded app
Enabling KISI Mobile Access happens through an update of your organization's Branded App, which is carried out by our development team.
Please mind the following:
New customers who are about to request a Branded App must specify that they want KISI Mobile Access enabled.
Existing customers with their Branded App deployed should contact us to request an update with KISI Mobile Access. This can take up to 2 weeks.
To disable KISI Mobile Access, customers must contact us and request to remove the KISI Mobile Access module from their Branded App.
KISI integration settings
The OfficeRnD KISI Integration has a setting called Unlock Method to manage users who use the Branded App as an unlocking method. You can choose between two options:
Unlock with KISI native methods
When enabled, all users will be created in KISI as not-confirmed. Therefore:
Users must create a username and password from the KISI app or web page to use the KISI app as an unlocking method.
KISI Welcome email will be enabled by default.
KISI Access email (an email received by the end-user when they are granted access to a new group) could be enabled from the KISI Invitation Mail setting.
Can use Key Fobs or Cards to unlock doors.
The setting is the default for all customers connected to the KISI integration before December 2023.
Unlock with OfficeRnD Branded App
When enabled, all users created in KISI by the OfficeRnD KISI integration will be added as managed users and will appear in KISI as confirmed users. Therefore:
Users won't have to authenticate and can use the Branded App for door access immediately.
KISI Welcome email will be disabled by default.
KISI Access email (an email received by the end-user when they are granted access to a new group) could be enabled from the KISI Invitation Mail setting.
Members won't be able to authenticate and use the KISI native app. Instead, they will be able to use Key Fobs and Cards.
Keep in mind the following when choosing or switching between the two unlock methods:
Only KISI users with the "confirmed" status can unlock doors using the OfficeRnD Branded App.
For customers who are switching from "Unlock with KISI native methods" to "Unlock with OfficeRnD Branded App":
Review all users in your KISI account and find any with the status "not-confirmed". To migrate "not-confirmed" users, you must delete them from your KISI account and allow the OfficeRnD KISI integration to recreate them as "confirmed" during the migration.
When you switch to "Unlock With OfficeRnD Branded App", users will be deleted from KISI.
How it works
Once the organization's branded app is updated with the KISI Mobile Access module, all members logged in to the app can see a small key button in the bottom right corner of the home screen. The following conditions are in place, however:
The Key Button is available only on the Home Screen.
The Key Button is available only to users who have an access group assigned in OfficeRnD.
Tapping the Key Button for the first time will trigger the following actions:
The device will validate the user's access rights and download an access key.
The app will start searching for a nearby lock.
Members might have to tap on the lock with the device so it can communicate with the lock.
Once the authentication process is completed, the app will download the digital key for the respective integration and attempt to search for a nearby lock. Depending on the lock model and vendor, members might have to tap on the lock with the device so it can communicate with it. At the moment, the MotionSense feature is not available.
Feedback
When using the Mobile Access feature, there are two types of feedback provided to the user:
1. From the device
Your device might show different notifications for features such as authentication, searching for locks, etc.
2. From the lock
The light indicator and sound alert from the physical lock are the most reliable feedback form.
When the door cannot be unlocked - red light and sound alert. This would happen when the user does not have access rights.
When the door is unlocked successfully - green light and sound alert.