Stripe Integration 2.0 is the latest version of OfficeRnD's payment gateway integration with Stripe. It offers new functionality for managing payment methods, securely collecting payment information, and supporting a broader range of payment types.
This article explains how to activate Stripe 2.0 and how to manage credit card and ACH payment setups. It also outlines best practices for using the integration safely and efficiently.
Before you start
What is Stripe 2.0?
Stripe Integration 2.0 is an enhanced version of the payment integration system that offers new features, such as simplified payment method management, improved security, and support for additional payment options. This version is currently available on an opt-in basis, but you can revert to the earlier version if needed.
Key benefits:
Simplified payment collection
Instant bank verification (ACH)
Richer payment method support
Direct management of customer payment methods
What's new in Stripe 2.0?
1. Manage payment methods directly in OfficeRnD
You can activate and remove payment methods directly from OfficeRnD without accessing the Stripe Dashboard.
The system displays only the payment methods available based on your country and the organization's currency.
2. Simplify collecting customer payment information
Admins can email members or billing contacts a link to securely input payment details without requiring Member Portal registration.
If you haven't received a response, the request can be resent.
3. Enter customer payment information manually
Admins can manually enter payment details in the Admin Portal.
For 3DS cards:
Verification is not required, but final acceptance depends on individual bank policies.
Authentication is required.
4. Verify ACH instantly
Members can instantly verify their bank accounts using Stripe's financial connections, avoiding delays from micro-deposits.
Micro-deposits remain an optional fallback.
5. Expanded support for payment methods
Method | Currency/Region | Notes |
BECS Direct Debit | AUD | Australia |
Canadian PAD | CAD | Canada |
Cash App Pay | USD only | To use Cash App Pay, one of the following conditions must be fulfilled:
|
Google Pay | Eligible countries | Must be supported by region/currency |
iDEAL | EUR Netherlands-based | iDEAL is only available if the country connected to your account supports iDEAL. Learn more about iDEAL → |
6. Autofill with Stripe's Link feature
This feature streamlines payment processes by saving and auto-filling customer payment information. Learn more about Stripe Link →
Dos and don'ts for using the Stripe integration
Before you activate and start using the Stripe integration, read and follow these best practices:
Do: | Don't: |
Use the Stripe integration to streamline payment collection and reconciliation in OfficeRnD. | Do not disconnect the payment integration if you have pending payments. |
For data migration or setup (for example, switching from another platform), work with the Onboarding team or contact the Support team. | Avoid using the Sync button unless specifically described in official instructions. Our support, not the customer, must handle any sync-related issues. |
Activate Stripe in OfficeRnD Flex
To activate the Stripe credit card integration:
Go to https://stripe.com and create a Stripe account.
Open the OfficeRnD Admin Portal and go to
Settings > Integrations.
In the All Integrations section, find the Stripe integration and click Add.
In the Active Integrations section, find the Stripe integration and click Connect.
Log in with your Stripe admin credentials and authenticate the connection.
Click Done. Stripe will now be activated for your organization.
Open the integration settings and configure payment methods such as ACH or SEPA. If you need assistance activating these features, contact Stripe Support.
Add a credit card on the Member Portal
Members can add credit cards to their Member Portal profiles by following these steps:
Log in to the Member Portal.
Click Billing and open the Payment Details tab.
Click Add Credit Card and enter the payment information.
Add a credit card on the Admin Portal
You can still manually add customer payment information on the Admin Portal if you are an admin. To do that:
Go to
Operations > Companies or Members and open a company or a member profile.
In the panel on the right, click the plus
button in the Payment Details section and select Add Payment Details Manually.
In the Add Payment Details Manually dialog, enter the credit card details.
Send receipts to customers
Stripe can automatically send email receipts to your customers when they are charged. To activate and customize email receipts:
Go to your Stripe dashboard.
Configure the receipt settings as described in this post by Stripe.
Receipts are not sent for transactions processed in test mode.
If you send receipts through Stripe, please note that this might cause duplicates if you have activated the option to send receipts in Flex. To configure receipt sending in Flex:
Open the Flex Admin Portal and go to
Settings > Billing Settings > Billing Rules.Scroll down to the We'll send payment receipts section and select or clear the Automatically checkbox.
Activate ACH, SEPA, and BACS payments
OfficeRnD supports ACH and SEPA payments and BACS Direct Debit payments. To activate these bank payment methods:
Open the Flex Admin Portal and go to
Settings > Integrations.Click Configure under Stripe.
Activate the desired payment method: ACH, SEPA, or BACS.
Only one bank method can be active at a time. If you have activated two or more of them, the priority is ACH > SEPA > BACS.
Use BACS only if you plan to exclusively support BACS transactions.
BACS uses a mandate request system for account authorization. Learn more about using BACS with Stripe →
FAQ: Stripe v2.0 integration
Does Stripe send receipts automatically?
Does Stripe send receipts automatically?
Yes, but only if receipt settings are enabled in your Stripe Dashboard. To avoid duplicate receipts, coordinate the settings between Stripe and OfficeRnD Flex. To configure receipt sending in Flex:
Open the Flex Admin Portal and go to
Settings > Billing Settings > Billing Rules.Scroll down to the We'll send payment receipts section and select or clear the Automatically checkbox.
Can admins enter credit card details manually?
Can admins enter credit card details manually?
Yes. Open a company or member profile in the Admin Portal, click the plus icon under Payment Details, and select Add Payment Details Manually.
How can members add their own credit card?
How can members add their own credit card?
Members can log in to the Member Portal, go to 
Billing > Payment Details, and click Add Credit Card.
What happens if I disconnect the Stripe integration with active payments?
What happens if I disconnect the Stripe integration with active payments?
We strongly advise against disconnecting Stripe while there are pending payments, as this can cause data issues.
What if I want to test payments? Will receipts be sent?
What if I want to test payments? Will receipts be sent?
Receipts are not sent for test mode transactions, even if email receipts are enabled in Stripe.
How do I activate ACH, SEPA, or BACS payments?
How do I activate ACH, SEPA, or BACS payments?
Go to Settings > Integrations, click Configure under Stripe, and enable the desired method. Only one bank method can be active at a time, with ACH having the highest priority.
Can I use both ACH and SEPA at the same time?
Can I use both ACH and SEPA at the same time?
No. Only one of ACH, SEPA, or BACS can be active. ACH takes priority over the others.
What is Stripe Link?
What is Stripe Link?
Stripe Link is a feature that saves customer payment info for faster checkouts and autofills it across sites that use Stripe.
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