How to Request a Branded App

Last Updated: April 03, 2024 13:52

Introduction

If you own the Branded Apps Package, you can request a branded (white-label) version of the OfficeRnD Members app and we will develop it for Android and iOS devices.

Prerequisites

You need to prepare the following resources for the mobile application:

Provide an Apple account
Company/Space name
App name
Display Name
Splash screen
Logo
Icon
Fill in the submission form

Provide an Apple Account

Due to the Apple App Store's policies, we can only publish your app if you have an Organizational Apple account and give us permission to publish an app on your behalf. Click here to read our help article that offers guidance on creating your Apple account and giving our developers the permissions they need.

Please make sure to regularly monitor your Apple account and accept any pending agreements or renew your subscription in a timely manner. Missing out on those will result in Apple's team taking your branded app down from the App Store.

Note: Currently we can't process requests for publishing apps only for one of the stores. For example, we can't process requests for publishing the app only in the Google Play Store or only in the Apple store.

Note: The Android apps are published under the OfficeRnD Google Play account.

Company/Space Name

We need to know what space or company name to provide in the description of the mobile app in the Apple and Google Play Stores. It is useful when your members search for the app in the store so they can easily find the app.

App Name

You need to choose a name for the app. This would be the name of the application in Google Play Store and Apple App Store.

Important: Apple requires that the App Name in the Apple App Store is unique, meaning that there can't be more than 1 app with this name. That's why you have to provide us with 3 suggestions for an app name. If we fail to submit the app with any of the three, we will send you an email, so you can provide us with another one. Please note the name cannot start with a number. "123 Co working Space" is not a usable name!

Note: We use the OpenSans font for the app UI.

Display Name

The Display Name is the app's name when installed on a mobile device. The Display Name does not have to be unique and can differ from the App Name in the stores. This means that even if we fail to submit your app with the 1st suggestion, you can still keep the same as a Display Name. When submitting the form, you can choose what option you'd prefer.

Splash Screen

The Splash Screen is the image displayed when the app is loading when opened on a device.

The app stores require that the image meets the following conditions:

Has a size of 2208px width by 2208px height.
In a .png format.
Has a solid background - we can't use an image with a transparent background for a splash screen.
Has no alpha channel.
Has at least 660px “empty” space from each side - top, bottom, left and right. "Empty space" refers to an area on the image that might get cut off when the image is resized automatically to fit different device resolutions. This is why it is important that you design this image in a manner where there is a solid colour area of 660 pixels on each side of the image.

Here is an example of a good splash screen image:

Logo

The Logo is the logo of your space which we display on the login screen.

The image you provide for a logo should meet the following conditions:

Has a size of 1024px width by 768px height.
In a .png format.
Has a transparent background.
Has at least 140px “empty” space from each side- top, bottom, left and right. "Empty space" refers to an area on the image that might get cut off when the image is resized automatically to fit different device resolutions.

Here is an example of a good logo image:

Icon

The Icon is the image representing the application in the mobile app stores and when installed on a device.

The image you provide for an icon should meet the following conditions:

Has a size of 2048px width by 2048px height.
In a .png format.
Has a solid background - we can't use an image with a transparent background for an icon.
Has no alpha channel.
Android Safe Zone - Adaptive Icons
Has approximately ~400px “empty” space at the top and at the bottom sides and approximately ~400px "empty" space on the left and right sides. "Empty space" refers to an area on the image that is being cut off when the image is resized or masked automatically to fit different device resolutions.

You can find more information about adaptive icons here:

NOTE: You will notice that the mobile app icons are usually rounded. That doesn't mean that you need to send us a rounded image. On the contrary, the application stores round the image provided as an icon, as long a it meets the conditions described above.

Important: The logo size should be adjusted depending on its visual weight and orientation (portrait, landscape). It could be bigger than the Android Safe Zone area, but keep in mind that it might lead to undesired results.

Here are a couple of examples that you could use when preparing your app icon. You can see how the icon is created, based on the image that is used:

For further info, you could also refer to the official market guidelines:

Submit The Resources

Navigate to the Submission Form and submit your request for a branded app. Typically, the release of your app will take between 3-4 weeks from the form's submission unless the review process from the App Store or the Google Play Store takes longer than usual. Apple and Google do not provide an exact time frame for their app reviews, but they offer the following estimates:

Apple - "On average, 50% of apps are reviewed within 24 hours and 90% are reviewed within 48 hours. Some apps, however, may require additional time to review, and there may be times during the year where we experience higher-than-average submission volume and therefore have delayed review times."
Google - "App review times may fluctuate, and may take 7 days or longer in exceptional cases."

Don't hesitate to reach out to sales@officernd.com with questions about the branded app offering.

Examples of App Resources

You can review the Members app resources below as an example of what kind of images we need and download the attachments at the bottom.

Splash screen

Logo

Icon