Sometimes members leave the space for a given period and then come back a few months later. This is not a usual case but it happens and there is a way to reflect that in the system.
In OfficeR&D we achieve this by canceling and then re-creating a membership.
- In Community, open Members and click on the member to open their profile page. Let's say a member has a membership which started on May 1, 2015, and wishes to pause it from May 31st until Aug 1st.
- In the Memberships section, click the cogwheel icon next to the membership plan and select the Cancel option.
- Select an end date for the membership - in this example, May 31st, 2017. Next click Cancel memberships.
At this stage, you've canceled the member's membership.
When the member returns, open their profile page to create a new membership for them starting from the new date.
- Click the Add membership button and select a starting date the date of their return - in this example Aug 1st, 2017.
NOTE: Sometimes members leave their setup fees and deposits in the space. If that is the case, when creating the new membership you can de-select the Setup fees fields. This way you won't charge the member again for setup and deposits.
As a result of this procedure, the Memberships grid should list two separate instances of the same membership plan: