How to Cancel or Pause a Membership

Introduction

Sometimes members leave the space for a given period and then come back a few months later. This is not a usual case but it happens and there is a way to reflect that in the system.

In OfficeR&D we achieve this by canceling and then re-creating a membership. 

Procedure

1. In Community, open Members and click on the member to open their profile page. Let's say a member has a membership which started on May 1, 2015, and wishes to pause it from May 31st until Aug 1st.
   
   

    

2. In the Memberships section, click the cogwheel icon next to the membership plan and select the Cancel option.
   
3. Select an end date for the membership - in this example, May 31st, 2017. Next click Cancel memberships.
   
   

   At this stage, you've canceled the member's membership.

   When the member returns, open their profile page to create a new membership for them starting from the new date.

4. Click the Add membership button and select a starting date the date of their return - in this example Aug 1st, 2017.
   
   
   

   NOTE: Sometimes members leave their setup fees and deposits in the space. If that is the case, when creating the new membership you can de-select the Setup fees fields. This way you won't charge the member again for setup and deposits.

As a result of this procedure, the Memberships grid should list two separate instances of the same membership plan: