GoCardless

Author: Teodor Petrov

Last Updated: August 02, 2023 07:25

Introduction

GoCardless enables your members to pay for services and memberships directly from OfficeRnD using Direct Debit. Before we dive into details, you may want to check the other payment gateway integrations we offer.

Never disconnect the payment integration if you have pending payments.

How to set up the integration
Limitations
An Additional Note

How to Set Up The Integration

You have to create a GoCardless account at https://gocardless.com/ if you don't have one. Follow the on-screen instructions to set it up.
Sign in to your account.
Navigate to Settings/Integrations in OfficeRnD.
Go to Payment Gateways and find GoCardless. Click Add.
Click on the Connect button next to GoCardless in OfficeRnD and enter your GoCardless credentials.
Click on Configure.
You can enable Auto Sync in order to let OfficeRnD and GoCardless sync data automatically. Transaction duration is the number of days needed for the payment transaction to close. This value is used to define how many days in advance an invoice should be charged so that the payment can be collected on time for the invoice Due Date. The default value is 0.
Click Done.

Note: Unlike card payments, payments via direct debit have a waiting period. This waiting period is typically three to four business days (five, if the mandate needs to be verified in the case of a first payment or a one-time payment). Settlement usually doesn't take longer than five working days.

Limitations

GoCardless limit their charges to under 5000 units by default. This means that automatic (or manual) charges on invoices for more than 5000 units (of your currency) will fail when submitted to GoCardless. You can either manually charge the invoice with multiple charges (let's say it's for 6000 EUR, you can submit 2 transactions with 3000 EUR each) or you can reach out to GoCardless support and ask them to increase your limit.

An Additional Note

There is an important thing that should be taken under consideration regarding the Direct Debit set up. When GoCardless is connected with OfficeRnD, the admins need to send a mandate setup request to the members/companies in order for a Direct Debit to be set up in OfficeRnD.

If the companies/members already exist in the integration, there is no need to add another mandate set up - only a sync is needed. The mandate set up is between the companies/members and GoCardless - once it is done, it is irrelevant how it is used, be it OfficeRnD or the space owners charging directly in GoCardless.