GoCardless

Last Updated: July 19, 2024 08:00

Introduction

GoCardless enables your members to pay for services and memberships directly from OfficeRnD using Direct Debit. Before we dive into details, you may want to check the other payment gateway integrations we offer.

Never disconnect the payment integration if you have pending payments.

How to set up the integration
Limitations
Additional Notes

How to Set Up The Integration

Create a GoCardless account at https://gocardless.com/ if you don't have one. Follow the on-screen instructions to set it up.
Sign in to your account.
Navigate to Settings/Integrations in OfficeRnD.
Go to Payment Gateways and find GoCardless. Click Add.
Click on the Connect button next to GoCardless in OfficeRnD and enter your GoCardless credentials.
Click on Configure.
- You can enable Auto Sync to let OfficeRnD and GoCardless sync data automatically.
- The Transaction duration value defines how many days in advance an invoice should be charged to collect the payment in time for the invoice Due Date. The default value is 0. If the value is changed to correspond with the Due Date, the transaction will be closed in the next 3-5 business days (the standard waiting period for direct debit).
Click Done.

Note: Unlike card payments, payments via direct debit have a waiting period. This waiting period is typically three to four business days (five, if the mandate needs to be verified in the case of a first payment or a one-time payment). Settlement usually doesn't take longer than five working days.

Limitations

GoCardless limits their charges to under 5000 units by default. This means that automatic (or manual) charges on invoices for more than 5000 units (of your currency) will fail when submitted to GoCardless. You can either manually charge the invoice with multiple charges (let's say it's for 6000 EUR, you can submit 2 transactions with 3000 EUR each) or you can reach out to GoCardless support and ask them to increase your limit.

Additional Notes

When GoCardless is connected with OfficeRnD, the admins need to send a mandate setup request to the members/companies for a Direct Debit to be set up in OfficeRnD.
- If the companies/members already exist in the integration, there is no need to add another mandate setup - only a sync is needed. The mandate set up is between the companies/members and GoCardless - once it is done, it is irrelevant how it is used, be it OfficeRnD or the space owners charging directly in GoCardless.