Tickets And Ticketing System

In the Members portal, your community is able to submit tickets, share feedback, and report issues they would like you to address. OfficeRnD lets you easily keep track of, triage, assign, and follow up all submitted tickets. This video takes you through the entire ticketing system.

OfficeRnD is under intense development and gets updated constantly. Therefore, you may spot some differences in the UI between the videos and the platform. Generally, the instructions remain the same. Please refer to our help articles for the most up-to-date information.

Action Items

1. Configure the Ticketing System (learn more).

2. Enable the ticketing functionality for your members and start tracking tickets (learn more).

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