The Members Report can help you track all of your members’ status activity. This report is going to give you an easy-to-understand overview that can help you make informed decisions for your space. You can find the report under Analytics/Retention.


The report provides valuable information about your space. You can check how many new members have joined or how many have left, and the information can be conveniently narrowed to a specific time period.

The fields and what they represent are as follows:

  • New Members - this specifies the number of new members that were added in the month.
  • Lost Members - this specifies the number of members marked as former in the month.
  • Active Members - this specifies the number of members that were active for at least one day of the month.
  • Net New/Churned Members - this represents the difference between the new and lost members in the selected month.

  • Net Growth - the Net Growth percentage is calculated as follows:
    Net Growth % = Net New/Churned Members ÷ (Active Members - New Members)


Time Period

You can choose a specific time period to make an overview of the members’ status activity. From the dropdown menu in the top left corner of the page, you can choose a particular month or year.



You have the option to filter by custom properties for members. Just click on the drop-down menu next to the time period and choose the desired custom property. To learn more about custom properties, you can check out the following article - How to Add Custom Properties,


Clickable elements

The information in the fields New Members, Lost Members, and Active Members is linked to in-depth reports for each month. The numbers are going to send you to the Community/Members section of the admin panel. There, you can find more specific metrics that are important to keep track of when managing your members.


Exporting the data

The data can be easily exported to CSV and opened with Microsoft Excel or Google Sheets. To download the CSV file you can click the export button in the top-right corner of the page.

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