Prerequisites

• Your device’s Location should be enabled.

• Your device’s Bluetooth should be enabled.

How it Works

When you log in to the mobile app, you will see a small lock icon at the bottom of the home page. 

Step 1: Authentication

Hitting the Key button for the first time would allow you to authenticate your account and download the digital counterpart of your Salto KS tag:

1. • First, you will be asked to give the app permissions to access your device's Location and Bluetooth. 

   • Next, the app will try to authenticate your account, which might take a few seconds. 

   • When the authentication completes, the digital counterpart of your tag will be downloaded in the mobile app. This means you can now unlock any nearby door.

Step 2: Unlock locks as you go

Hit the Lock button every time you're near a Salto KS lock to unlock the door. Keep a close eye on the lock, which would indicate whether the operation is successful:

• If the lock lights up in red, that indicates the door cannot be unlocked. This will usually happen if you don't have access to the door. 

• If the lock lights up in green, then the door is unlocked successfully.

Troubleshooting

Error Message: Bluetooth is not activated or is not ready yet

If you see the above message, check the Bluetooth setting of your mobile device and make sure that:

• Bluetooth is enabled;
• The app has Bluetooth permissions.

Error Message: Authentication error has occurred

If you see the above message, contact your hosts and let them know you're experiencing authentication issues. They will be able to troubleshoot the problem for you.

Error Message: Fine Location Not Enabled

If you see the above message, check the Location setting of your mobile device and make sure that:

• Location tracking is enabled;
• The app has Location tracking permissions.