HID Mobile Access

Last Updated: May 29, 2024 17:10

Introduction

The manufacturer HID offers solutions for secure physical and digital access, including contactless access to physical spaces.

OfficeRnD integrates with HID Mobile Access to provide app-based Mobile Access for company members. Any physical space using HID readers could take advantage of the integration.

HID Readers Explained
HID Integration Request
HID Mobile Access Setup
Entering Invitation Codes
App Permissions
Door Access Permissions

HID Readers Explained

An HID card reader (a.k.a. access card reader) is used in conjunction with HID cards and Mobile IDs. The reader is generally placed near an access point and programmed to grant access when an HID card or Mobile ID is placed near it. Most HID readers are durable and able to withstand outdoor elements. They usually support a wide range of HID cards, too.

An in-depth video guide is available here.

HID integration does not support the control of security groups.

HID Integration Request

HID integration is available only to OfficeRnD Premium Apps subscribers who have a Branded App. Customers can request the integration by:

Sending an e-mail to support@officernd.com (if the customer already has a Branded App).
Submitting the Branded App form (if the customer does not already have one).

Upon activating the HID Mobile Access module in the app, a new tab called Door Access will appear under the user’s Account page. All actions available to the end user are contained in the tab.

HID Mobile Access Setup

Once HID Mobile Access is active, there are three important steps that customers need to handle outside of OfficeRnD:

1. Managing Access Rights / Groups happens from the system that's integrated with the door access controllers. This is where Admins define who can access certain areas based on membership, bookings, and so on. OfficeRnD integrates with SaltoKS, Brivo, and KISI. Click here to learn more.

Customers who utilize HID Mobile Access integration should have a process of dealing with access rights outside of OfficeRnD. There may be exceptions when they are using KISI or Brivo controllers with HID readers

2. Adding / Inviting Users happens by sending an Invitation Code to an end user. The code is used to register their device and issue a Mobile ID. The process could be initiated from the access control system (if it's integrated with HID, like Xplan and Sequre), or from the HID Origo Management Portal.

It's also possible to create users and issue Mobile IDs from Origo. Create a user and they will receive an Invitation Code.

You'll need to contact HID and request access to Origo if you don't already have it.

The email of the user created in HID or the third-party Access Control system doesn’t have to match the email of the OfficeRnD member using the App.

Admins can also enable Deep Linking by associating HID Welcome emails with their WLA by pointing it to <ORG SLUG>://hid-members/invitationCode=.

3. Providing Mobile IDs is the last step in the process. The Mobile IDs are issued either automatically or manually. How they work is defined by:

The customer, if they are utilizing the HID Origo Management Portal.
By the Access Control system, if it's integrated with HID.

Entering Invitation Codes

Once the user is provided an Invitation Code, it needs to be entered in the OfficeRnD Branded App. This could happen in two ways:

Manually

The user enters the Invitation Code in the mobile app by using the Enter Invitation Key button in the Door Access tab. After entering the code, the Mobile ID will be automatically added, or manually issued by the Admin.

Using Deep Linking

If the HID Origo portal or a 3rd party access control system is configured to work with Deep Linking, end users can simply click on the Invitation Code in the HID Welcome Email. They will be redirected to the OfficeRnD Mobile App and the code will be entered automatically.

In case of an invalid Invitation Code, users will see a message: “Please verify that the code is correct!'

If Mobile IDs are not issued automatically, users need to refresh the Door Access page after the Mobile ID is issued by an Admin.

App Permissions

When the Mobile ID is stored on the device, users will be asked to allow a set of permissions. Any permissions that might affect HID Keyless access will appear as alert messages at the top of the Door Access tab. Each alert redirects the user to the settings that need to be changed for the keyless access to function properly.

When Deep Linking is used, each device can store multiple Mobile IDs. They can be associated with different access groups in the app they are managed from. Alert messages are hyperlinked to the respective App or Device setting so users can easily change any interfering permissions.

Door Access Permissions

The app's Door Access screen users has additional settings and permissions:

Location Permissions - allows users to quickly change the location permissions of the app.
Allow Mobile Access - allows users to define when the device will attempt to communicate with a Reader:

The app is in the foreground - will allow users to unlock doors when the app is in the foreground.
The device is unlocked - will allow users to use the feature only when their device is unlocked.
Always - will allow users to open doors when the app is in the foreground, the background, and when the device is locked.

The Notifications section allows users to change their App Notification settings easily.
The Enter the Invitation Code button allows users to add another invitation code.
The Unregister This Device button allows users to un-register their device and remove all Mobile IDs stored on it.