OfficeRnD Flex sends different types of email notifications to admins to keep them informed about important changes, actions, or issues in the platform. These messages help you respond quickly to events like contract updates, failed payments, or booking changes. With these alerts, you can monitor your workspace operations more effectively and stay aware of all member activities and system updates.
By the end of this article, you will understand which admin email notifications are sent by OfficeRnD Flex, when they are triggered, and where they are delivered.
Where are admin email notifications sent?
The email notifications listed in this article are sent to:
The email address of your organization. You can set this address by going to Settings > Account Details > Account Setup and updating the Email field.
The email addresses of each Admin user. You can see a list of all Admin users in your organization by going to Settings > Account Details > Admin Users.
General emails
Admin assigned to an issue – Sent when an admin is assigned to an issue.
Admin SSO successfully enforced – Sent when an admin enforces admin SSO
Contract Declined – Sent to the organization when a contract is declined.
Contract eSigned – Sent to the organization when a contract is eSigned by the member.
Contract Requires Attention – Sent to the member when all parties have signed the contract, but it can not be activated in OfficeRnD due to errors.
Draft Invoices Generated – Sent to admins when the system generates draft invoices.
New Comment on issue – Sent when a member adds a comment on the issue.
Payment Details Removed – Sent to admins when a member removes saved payment details from their profile.
Tour Booking Cancelled – Sent to the recipient chosen in Settings > Platform Modules > Tour Bookings when a tour booking has been canceled.
Tour Booking Created – Sent to the recipient chosen in Settings > Platform Modules > Tour Bookings when a tour booking has been created.
Tour Booking Updated – Sent to the recipient chosen in Settings > Platform Modules > Tour Bookings when a tour booking has been updated.
OfficeRnD notifications
Awaiting Approval Fee – New fee that needs approval before being assigned to the member.
OfficeRnD Booking Cancelled – Sent to admins when a booking is canceled.
Cancellation Request – Membership Cancellation Request.
Contact person added a new company member – Sent to admins when a contact person adds a new company member.
Contact person changed the status of company member – Sent to admins when a contact person changes the status of one of their company members.
Contract Stage Changed – Contract stage changed.
Draft Contract – New Draft Contract.
Failed Payment – Sent to admins when any payment fails.
Failed to Add or Increase a Processing Fee – Sent to admins when a processing fee cannot be increased or added to an invoice because of a billing lock-off.
Failed to Remove or Decrease a Processing Fee – Sent to admins when a processing fee cannot be decreased or removed from an invoice because of a billing lock-off.
Member Booking Created – Sent to admins when a member books a Meeting Room.
Member Booking Request – Sent to admins when a member requests to book a Meeting Room.
Member Booking Updated – Sent to admins when a Meeting Room booking is changed.
Member Checkout – Sent to admins when a member orders additional plans and services from the Member Portal.
Member Feedback – Sent to admins when a member reports an issue or sends feedback.
Member Join – Sent to admins when a member signs up on the Member Portal.
Member Request – Sent to admins when a member submits a request from the Member Portal.
Order Status Changed – Sent when an order status is changed.
Order Updated – Sent when an order is updated.
Public Booking Created – Sent to admins when a customer books a Meeting Room from the public calendar.
Public Booking Request – Sent to admins when a customer requests to book a Meeting Room from the public calendar.
Rolling Memberships Created – Rolling memberships created.
Trial about to expire – Sent to members when the trial expires.
Trial has expired – Sent to members when the trial has expired.
Upcoming tentative booking – Sent to admins a day before tentative bookings.
Weekly Report – Scheduled admin report.
Location usage changed – Sent when location usage has been changed for active and onboarding organizations.
OfficeRnD subscription emails
Active members threshold crossed – Sent when the usage threshold of certain members on a tiered plan subscription is crossed.
Limits reached – Sent when a tiered plan subscription's usage threshold is crossed, but no upgrade path is defined.
Limits reached for customer, no upgrade path – Sent when a tiered plan subscription's usage threshold is crossed but no upgrade path is defined.
Location Add-on package has been added – Sent when an add-on for more locations is activated.
Location has been deleted – Sent when any tiered plan organization has deleted a location.
Members Add-on package has been added – Sent when an add-on for more members is added to the subscription.
Subscription plan has been upgraded – Sent when a tiered plan subscription is upgraded.