OfficeRnD Flex provides an Email Activity page where you can monitor all email communications sent through the platform. This feature helps you track email delivery, quickly identify issues, and maintain transparent communication with members, guests, and admins.
Using the Email Activity page, you can improve customer support efficiency, spot problems before they escalate, and ensure important messages reach their intended recipients.
Email Activity
The Email Activity page in OfficeRnD Flex allows you to review all email notifications sent to admins, members, and non-members.
You can find the Email Activity page by going to 
Experience Hub > Email Activity on the Admin Portal.
By default, the page shows emails sent on the current day. To extend the view to cover a longer period, click the filter icon 
in the Date Sent column and adjust the filter.
Overview of the Email Activity page
The Email Activity grid shows detailed information for each email sent through OfficeRnD Flex.
Here is what you can see for each record:
Date sent
The Date Sent column shows the exact date and time the email was sent. You can use this column to filter emails by a specific period.
Subject
The Subject column displays the email's subject line, helping you quickly identify the email's content.
Category
The Category column classifies emails based on their purpose or function. The available categories are:
Authorization Requests
Authorize card: Sent when a member must authorize their card.
Authorize payment: Sent when a member must authorize a payment.
Request payment details/mandate: Sent when an admin requests a member to set up a payment method mandate.
Bookings
Booking cancelled: Sent when a Meeting Room booking is canceled.
Booking created - Member: Sent when a member books a Meeting Room.
Booking created - Public: Sent when a non-member books a Meeting Room through the public calendar.
Booking invitation - Guests: Sent to guests invited to a Meeting Room booking.
Booking requested - Member: Sent when a member requests to book a Meeting Room.
Booking requested - Public: Sent when a non-member requests to book through the public calendar.
Booking updated: Sent when a Meeting Room booking is updated.
Booking updated - Guests: Sent to guests when a booking is updated.
Bookings summary: Sent when a booking summary is generated for a company.
Upcoming booking reminder: Sent to members before a forthcoming booking.
Upcoming booking reminder - Check-in required: Sent when a check-in is required for a booking.
Collaboration
Message: Sent when a member or admin sends a message to another member.
Contracts
Contract completed: Sent when all parties have signed a contract.
Signature requested: Sent to signers when a signature is needed.
Financial
Checkout: Sent after a member checks out additional plans or services.
Failed payment: Sent when a payment fails.
Invoice: Sent when an invoice is created manually or automatically.
Order invoice: Sent after a booking or purchase generates an automatic invoice.
Overdue invoice - First reminder: Sent on the invoice due date.
Overdue invoice - Second reminder: Sent after the due date.
Overdue invoice - Third reminder: Sent after the due date.
Receipt: Sent when a receipt is created.
Statement: Sent when a statement is generated.
Orders
Order status changed: Sent when an order status changes.
Order updated: Sent when an order is updated.
Tickets
Issue is marked as closed: Sent when an issue is closed.
Issue submitted: Sent when a new issue is created.
New comment on issue: Sent when a comment is added to an issue.
Tours
Tour booking canceled: Sent when a tour booking is canceled.
Tour booking created: Sent when a tour booking is created.
Tour booking updated: Sent when a tour booking is updated.
User Management
Request: Sent when a member signs up for the Member Portal.
Reset password: Sent when a password reset is requested.
Welcome: Sent when a new member signs up.
Admin
Admin notifications: All email notifications sent from OfficeRnD Flex to the admin team members.
Sender
The Sender column shows the email address that sent the email. This helps you identify if the email was sent by an OfficeRnD admin, a default system address, or a custom domain email.
Recipient
The Recipient column shows the email address of the person who received the email.
Status
The Status column shows the state of the email:
Delivered
Opened
Clicked
Failed
Additional details
You can filter emails by Location using the global location filter in OfficeRnD Flex.
Click any email to see more details. At the top right of the email details page, you can click the
Resend Email button if the person hasn't received it or can't find it.
Trial accounts may see a warning about daily email sending limits. The warning says:
“Your account has a daily limit on the number of email notifications sent. For assistance, please contact our team at [email protected].”
Read next
Check the comprehensive Email Activity FAQ.