This article provides a brief description of all properties included in each email template available in Settings > Data & Extensibility > Templates > Member Emails.

Email layout

The template for the layout of all member emails. In short, all other templates are inserted into this template.

Property/Placeholder	Description
content	This property is the actual content that gets inserted. It represents the body of the email, defined in the other email templates.
orgName	Returns the name of your organization.
currentYear	Returns the current year.

Location properties

These are the location properties that can be used in any template.

Property/Placeholder	Description
locationId	The ID of the location.
locationCity	Location city.
locationAddress	Location address
locationName	Location name
locationCountry	Location country
locationDescription	Location description
locationImageUrl	URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. `<img src="https:##{{locationImageUrl}}" alt="name for the image">`
floor	Returns the "floor" property configured for each floor in Space > Locations.
floorName	The name of the floor.
locationZip	Location postcode
locationCode	Unique code for each location.
locationState	Location state
locationBusinessHours.openTime	Opening time for the location
locationBusinessHours.closeTime	Closing time for the location
locationProperties	This property is used to gain access to any custom properties added to the location. For example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

Member properties

Property/Placeholder	Description
memberName	Full name of the recipient.
memberStatus	Status of the recipient (Active, Former, Drop-in, etc.).
memberFirstName	First name of the recipient.
memberProperties	This property is used to gain access to any custom properties added to the member. For example, let's say you add a custom property called "IBAN". You can display that property with memberProperties["IBAN"].

Invoice properties

Property/Placeholder	Description
name	Returns the name of the recipient. For companies, it is the company's name. For personal invoices, it's the name of the member.
billingPersonName	Returns the name of the billing person for the company. When there are several billing persons, returns the name of the oldest one (by creation date).
billingPersonFirstName	Returns the first name of the billing person.
invoiceNumber	Returns the number of the invoice.
invoiceLink	Returns a URL that allows downloading the invoice PDF file.
payInvoiceLink	Returns a URL that takes you to the invoice in the member portal. (it will eventually take you straight to payment dialog, but that doesn't yet work for MP 2.0).
invoiceDate	Returns the issue date of the invoice.
invoiceDueDate	Returns the Due Date of the invoice.
invoicePeriod	Returns the period of the invoice in the following format: May 1, 2020 - May 31, 2020.
invoiceTotalAmount	Returns the total amount of the invoice.
invoiceDueAmount	Returns the amount of the invoice that's due.
orgName	Returns the name of your organization.
orgEmail	Returns the email you configured as notification email, either in Settings > My Account > Emails or in each specific location.

Welcome

Sent when a member signs up to the Member Portal. Also sent when you invite someone to the portal or you enable their portal access.

Property/Placeholder	Description
orgName	Returns the name of your organization.
memberEmail	The email address of the recipient of this email.
portalLink	A link to the member portal. Takes you to the dashboard.
profileLink	A link to your profile page. (404 if using MP 2.0)
billingLink	A link to your billing section.
orderSummary	A short summary of any purchased products, represented in a simple table. Only available when you buy something when signing up.

Location properties

Configured in Space > Locations for each location. For welcome emails, it returns the location of the new member. View all location properties →

Member properties

You can use any of the available member properties. View all member properties →

Request

Whenever a member purchases a plan that is set to require approval, either via the sign-up page or the shop, they send a request for approval to the admin and receive this email themselves to inform them that their request has been received.

Property/Placeholder	Description
orgName	Returns the name of your organization.
memberEmail	The email address of the recipient of this email.
portalLink	A link to the member portal. Takes you to the dashboard.
profileLink	A link to your profile page. (404 if using MP 2.0)
billingLink	A link to your billing section.
orderSummary	A short summary of any purchased products, represented in a simple table. Only available when you buy something when signing up.

Location properties

Configured in Space > Locations for each location. For request emails, returns the location of the member who made the purchase. View all location properties →

Member properties

You can use any of the available member properties. View all member properties →

Checkout

Sent when a member purchases something from the member portal shop.

Property/Placeholder	Description
orgName	Returns the name of your organization
memberEmail	Returns the email address of the recipient of this email.
portalLink	Returns a link to the member portal. Takes you to the dashboard.
profileLink	Returns a link to your profile page. (404 if using MP 2.0)
billingLink	Returns a link to your billing section.
orderSummary	Returns a short summary of any purchased products, represented in a simple table. Only available when you buy something when signing up.

Location properties

Configured in Space > Locations for each location. For checkout emails, returns the location of the member who made the purchase. View all location properties →

Reset Password

Sent when a member requests a password reset.

Property/Placeholder	Description
orgName	Returns the name of your organization.
resetLink	A link that, when opened, will reset the password and ask you to set a new one.

Location properties

Configured in Space > Locations for each location. For password reset emails, returns the location of the resource being booked; otherwise, returns the location of the member/company the email is about. View all location properties →

Member properties

You can use any of the available member properties. View all member properties →

Upcoming Booking Reminder - Check-in Required

Sent when there is an upcoming booking that requires the member to check in.

Property/Placeholder	Description
orgName	Returns the name of your organization.
teamName	Name of the company.
organiserName	Name of the member associated with the booking.
organiserEmail	Email of the member associated with the booking.
isHourlyBooking	Values are true or false depending on the booking mode of the resource type.
bookingStartDate	Start date of the booking (for non-hourly bookings).
bookingStartTime	Start time of the booking (for hourly bookings).
bookingEndDate	For hourly bookings, it matches the end date and time of the booking. For daily bookings, we send the end date of the booking minus 1 minute, thus ensuring we're always displaying the actual date when the booking ends.
bookingEndTime	End time of the booking (for non-hourly bookings).
meetingRoom	Name of the meeting room.
floor	Returns the "Floor" property configured for each floor in Space>Location
floorName	Returns the name of the floor.
fees	Returns a list of fees associated with the booking. Eg. Medium meeting room rate, £25.00, 0.5 x £50.00 / hour - Aug 10, 2020, Booking extra x 1
extras	Returns a list of extras and their count, without the price.
bookingSummary	Returns the Title of the booking.
bookingDescription	Returns the description of the booking.
resourceTypeTitle	Returns the name of the resource type of the resource used in the booking.
properties	Return the value of a custom property available for the booking. It is used like this: properties['unique identifier of the property']
bookingReference	Returns the reference code of the booking.
cancelLink	Returns a link that, when used, will allow you to cancel the booking. It is usually used with <a href="##{{ cancelLink }}">link</a>
extraFees	Returns a list of extra fees with their price.
cancellationPolicyConditions	You need to paste this snippet in the "Code" section of the template.

Location properties

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked; otherwise, returns the location of the member/company the email is about. View all location properties →

Member properties

You can use any of the available member properties. View all member properties →

Upcoming Booking Reminder

Sent to members when they have an upcoming booking.

Property/Placeholder	Description
orgName	Returns the name of your organization.
teamName	Name of the company.
organiserName	Name of the member associated with the booking.
organiserEmail	Email of the member associated with the booking.
isHourlyBooking	Values are true or false depending on the booking mode of the resource type.
bookingStartDate	Start date of the booking (for non-hourly bookings).
bookingStartTime	Start time of the booking (for hourly bookings).
bookingEndDate	For hourly bookings, it matches the end date and time of the booking. For daily bookings, we send the end date of the booking minus 1 minute thus ensuring we're always displaying the actual date when the booking ends.
bookingEndTime	End time of the booking (for non-hourly bookings).
extras	Returns a list of extras and their count, without the price.
bookingSummary	Returns the Title of the booking.
bookingDescription	Returns the description of the booking.
resourceTypeTitle	Returns the name of the resource type of the resource used in the booking.
properties	Return the value of a custom property available for the booking. It is used like this: properties['unique identifier of the property']
bookingReference	Returns the reference code of the booking.
cancelLink	Returns a link that, when used, will allow you to cancel the booking. It is usually used with <a href="##{{ cancelLink }}">link</a>
cancellationPolicyConditions	You need to paste this snippet in the "Code" section of the template.
extraFees	Returns a list of extra fees with their price.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked; otherwise, returns the location of the member/company the email is about.

View all location properties →

Booking Created - Member

Sent when a member successfully books a meeting room.

Property/Placeholder	Description
orgName	Returns the name of your organization.
teamName	Name of the company.
organiserName	Name of the member associated with the booking.
organiserEmail	Email of the member associated with the booking.
isHourlyBooking	Values are true or false depending on the booking mode of the resource type.
bookingStartDate	Start date of the booking (for non-hourly bookings).
bookingStartTime	Start time of the booking (for hourly bookings).
bookingEndDate	For hourly bookings, it matches the end date and time of the booking. For daily bookings, we send the end date of the booking minus 1 minute thus ensuring we're always displaying the actual date when the booking ends.
bookingEndTime	End time of the booking (for non-hourly bookings).
extras	Returns a list of extras and their count, without the price.
bookingSummary	Returns the Title of the booking.
bookingDescription	Returns the description of the booking.
resourceTypeTitle	Returns the name of the resource type of the resource used in the booking.
properties	Return the value of a custom property available for the booking. It is used like this: properties['unique identifier of the property']
bookingReference	Returns the reference code of the booking.
cancellationPolicyConditions	You must paste this snippet in the "Code" section of the template.
totalPrice	Returns the price for the selected booking including the cost of any added extras. It can return any combination of the following: the price (in money, including the currency symbol), or the number of credits, coins, or Day Passes that are spent for the booking. For example: “$300.00”, “1 day pass and $250”, or “2 credits, 200 coins and $450.00”.
bookingPrice	Returns the price for the selected booking only. It can return any of the following: the price (in money, including the currency symbol), or the number of credits, coins, or Day Passes that are spent for the booking. For example: “$200.00”, “200 coins and $200.00”, or “1 day pass”.
extraFees	Returns a list of extra fees with their price.

Location properties

Member properties

You can use any of the available member properties. View all member properties →

Booking Updated

Sent when a meeting room booking is changed.

Property/Placeholder	Description
orgName	Returns the name of your organization.
teamName	Name of the company.
organiserName	Name of the member associated with the booking.
organiserEmail	Email of the member associated with the booking.
isHourlyBooking	Values are true or false depending on the booking mode of the resource type.
bookingStartDate	Start date of the booking (for non-hourly bookings).
bookingStartTime	Start time of the booking (for hourly bookings).
bookingEndDate	For hourly bookings, it matches the end date and time of the booking. For daily bookings, we send the end date of the booking minus 1 minute thus ensuring we're always displaying the actual date when the booking ends.
bookingEndTime	End time of the booking (for non-hourly bookings).
extras	Returns a list of extras and their count, without the price.
bookingSummary	Returns the Title of the booking.
bookingDescription	Returns the description of the booking.
resourceTypeTitle	Returns the name of the resource type of the resource used in the booking.
properties	Return the value of a custom property available for the booking. It is used like this: properties['unique identifier of the property']
bookingReference	Returns the reference code of the booking.
cancellationPolicyConditions	You need to paste this snippet in the "Code" section of the template.
totalPrice	Returns the price for the selected booking including the cost of any added extras. It can return any combination of the following: the price (in money, including the currency symbol), or the number of credits, coins, or Day Passes that are spent for the booking. For example: “$300.00”, “1 day pass and $250”, or “2 credits, 200 coins and $450.00”.
bookingPrice	Returns the price for the selected booking only. It can return any of the following: the price (in money, including the currency symbol), or the number of credits, coins, or Day Passes that are spent for the booking. For example: “$200.00”, “200 coins and $200.00”, or “1 day pass”.
extraFees	Returns a list of extra fees with their price.

Location properties:

Member properties

You can use any of the available member properties. View all member properties →

Booking Requested - Member

Sent when a member requests to book a meeting room.

Property/Placeholder	Description
orgName	Returns the name of your organization.
teamName	Name of the company.
organiserName	Name of the member associated with the booking.
organiserEmail	Email of the member associated with the booking.
isHourlyBooking	Values are true or false depending on the booking mode of the resource type.
bookingStartDate	Start date of the booking (for non-hourly bookings).
bookingStartTime	Start time of the booking (for hourly bookings).
bookingEndDate	For hourly bookings, it matches the end date and time of the booking. For daily bookings, we send the end date of the booking minus 1 minute thus ensuring we're always displaying the actual date when the booking ends.
bookingEndTime	End time of the booking (for non-hourly bookings).
extras	Returns a list of extras and their count, without the price.
bookingSummary	Returns the Title of the booking.
bookingDescription	Returns the description of the booking.
resourceTypeTitle	Returns the name of the resource type of the resource used in the booking.
properties	Return the value of a custom property available for the booking. It is used like this: properties['unique identifier of the property']
bookingReference	Returns the reference code of the booking.
cancellationPolicyConditions	You need to paste this snippet in the "Code" section of the template.
extraFees	Returns a list of extra fees with their price.

Location properties

Member properties

You can use any of the available member properties. View all member properties →

Booking Invitation - Guests

Sent to the guests when a member successfully books a meeting room.

Property/Placeholder	Description
orgName	Returns the name of your organization.
teamName	Name of the company.
organiserName	Name of the member associated with the booking.
organiserEmail	Email of the member associated with the booking.
isHourlyBooking	Values are true or false depending on the booking mode of the resource type.
bookingStartDate	Start date of the booking (for non-hourly bookings).
bookingStartTime	Start time of the booking (for hourly bookings).
bookingEndDate	For hourly bookings, it matches the end date and time of the booking. For daily bookings, we send the end date of the booking minus 1 minute thus ensuring we're always displaying the actual date when the booking ends.
bookingEndTime	End time of the booking (for non-hourly bookings).
extras	Returns a list of extras and their count, without the price.
bookingSummary	Returns the Title of the booking.
bookingDescription	Returns the description of the booking.
resourceTypeTitle	Returns the name of the resource type of the resource used in the booking.
properties	Return the value of a custom property available for the booking. It is used like this: properties['unique identifier of the property']
bookingReference	Returns the reference code of the booking.
cancellationPolicyConditions	You need to paste this snippet in the "Code" section of the template.
totalPrice	Returns the price for the selected booking including the cost of any added extras. It can return any combination of the following: the price (in money, including the currency symbol), or the number of credits, coins, or Day Passes that are spent for the booking. For example: “$300.00”, “1 day pass and $250”, or “2 credits, 200 coins and $450.00”.
bookingPrice	Returns the price for the selected booking only. It can return any of the following: the price (in money, including the currency symbol), or the number of credits, coins, or Day Passes that are spent for the booking. For example: “$200.00”, “200 coins and $200.00”, or “1 day pass”.
extraFees	Returns a list of extra fees with their price.

Location properties

Member properties

You can use any of the available member properties. View all member properties →

Booking Updated - Guests

Sent to the guests when a meeting room booking is changed.

Property/Placeholder	Description
orgName	Returns the name of your organization.
teamName	Name of the company.
organiserName	Name of the member associated with the booking.
organiserEmail	Email of the member associated with the booking.
isHourlyBooking	Values are true or false depending on the booking mode of the resource type.
bookingStartDate	Start date of the booking (for non-hourly bookings).
bookingStartTime	Start time of the booking (for hourly bookings).
bookingEndDate	For hourly bookings, it matches the end date and time of the booking. For daily bookings, we send the end date of the booking minus 1 minute thus ensuring we're always displaying the actual date when the booking ends.
bookingEndTime	End time of the booking (for non-hourly bookings).
bookingEndTime	End time of the booking (for non-hourly bookings).
extras	Returns a list of extras and their count, without the price.
bookingSummary	Returns the Title of the booking.
bookingDescription	Returns the description of the booking.
resourceTypeTitle	Returns the name of the resource type of the resource used in the booking.
properties	Return the value of a custom property available for the booking. It is used like this: properties['unique identifier of the property']
bookingReference	Returns the reference code of the booking.
cancellationPolicyConditions	You need to paste this snippet in the "Code" section of the template.
totalPrice	Returns the price for the selected booking including the cost of any added extras. It can return any combination of the following: the price (in money, including the currency symbol), or the number of credits, coins, or Day Passes that are spent for the booking. For example: “$300.00”, “1 day pass and $250”, or “2 credits, 200 coins and $450.00”.
bookingPrice	Returns the price for the selected booking only. It can return any of the following: the price (in money, including the currency symbol), or the number of credits, coins, or Day Passes that are spent for the booking. For example: “$200.00”, “200 coins and $200.00”, or “1 day pass”.
extraFees	Returns a list of extra fees with their price.

Location properties

Member properties

You can use any of the available member properties. View all member properties →

Booking Created - Public

Sent to a new member when they successfully book a meeting room through the public calendar.

Property/Placeholder	Description
orgName	Returns the name of your organization.
teamName	Name of the company.
organiserName	Name of the member associated with the booking.
organiserEmail	Email of the member associated with the booking.
isHourlyBooking	Values are true or false depending on the booking mode of the resource type.
bookingStartDate	Start date of the booking (for non-hourly bookings).
bookingStartTime	Start time of the booking (for hourly bookings).
bookingEndDate	For hourly bookings, it matches the end date and time of the booking. For daily bookings, we send the end date of the booking minus 1 minute, thus ensuring we're always displaying the actual date when the booking ends.
bookingEndTime	End time of the booking (for non-hourly bookings).
extras	Returns a list of extras and their count, without the price.
bookingSummary	Returns the Title of the booking.
bookingDescription	Returns the description of the booking.
resourceTypeTitle	Returns the name of the resource type of the resource used in the booking.
properties	Return the value of a custom property available for the booking. It is used like this: properties['unique identifier of the property']
bookingReference	Returns the reference code of the booking.
cancellationPolicyConditions	You need to paste this snippet in the "Code" section of the template.
totalPrice	Returns the price for the selected booking including the cost of any added extras. It can return any combination of the following: the price (in money, including the currency symbol), or the number of credits, coins, or Day Passes that are spent for the booking. For example: “$300.00”, “1 day pass and $250”, or “2 credits, 200 coins and $450.00”.
bookingPrice	Returns the price for the selected booking only. It can return any of the following: the price (in money, including the currency symbol), or the number of credits, coins, or Day Passes that are spent for the booking. For example: “$200.00”, “200 coins and $200.00”, or “1 day pass”.
extraFees	Returns a list of extra fees with their price.

Location properties

Member properties

You can use any of the available member properties. View all member properties →

Booking Requested - Public

Sent to a new member when they successfully request to book a meeting room through the public calendar.

Property/Placeholder	Description
orgName	Returns the name of your organization.
teamName	Name of the company.
organiserName	Name of the member associated with the booking.
organiserEmail	Email of the member associated with the booking.
isHourlyBooking	Values are true or false depending on the booking mode of the resource type.
bookingStartDate	Start date of the booking (for non-hourly bookings).
bookingStartTime	Start time of the booking (for hourly bookings).
bookingEndDate	For hourly bookings, it matches the end date and time of the booking. For daily bookings, we send the end date of the booking minus 1 minute thus ensuring we're always displaying the actual date when the booking ends.
bookingEndTime	End time of the booking (for non-hourly bookings).
extras	Returns a list of extras and their count, without the price.
bookingSummary	Returns the Title of the booking.
bookingDescription	Returns the description of the booking.
resourceTypeTitle	Returns the name of the resource type of the resource used in the booking.
properties	Return the value of a custom property available for the booking. It is used like this: properties['unique identifier of the property']
bookingReference	Returns the reference code of the booking.
cancellationPolicyConditions	You need to paste this snippet in the "Code" section of the template.
extraFees	Returns a list of extra fees with their price.

Location properties

Member properties

You can use any of the available member properties. View all member properties →

Booking Cancelled

Sent when a meeting room booking is cancelled.

Booking Price properties:

Property/Placeholder	Description
totalPrice	Returns the price for the selected booking including the cost of any added extras. It can return any combination of the following: the price (in money, including the currency symbol), or the number of credits, coins, or Day Passes that are spent for the booking. For example: “$300.00”, “1 day pass and $250”, or “2 credits, 200 coins and $450.00”.
bookingPrice	Returns the price for the selected booking only. It can return any of the following: the price (in money, including the currency symbol), or the number of credits, coins, or Day Passes that are spent for the booking. For example: “$200.00”, “200 coins and $200.00”, or “1 day pass”.
extraFees	Returns a list of extra fees with their price.

Member properties

You can use any of the available member properties. View all member properties →

Location properties:

Request Mandate

Sent to members when an admin requests a direct debit mandate setup.

Property/Placeholder	Description
orgName	Returns the name of your organization.

Location properties

Signature Requested

Sent to the signers of the contract.

Property/Placeholder	Description
signLink	Returns a URL that takes you to sign the document.
signerType	Returns the type of the entity this email is being sent to. Since the email template is used for sending an email to both the member and the company, it can be configured to sent different type of content depending on this property. Eg. if signerType = member, send "this" , else send "that"
memberName	Returns the name of the contact person for the contract.
memberStatus	Returns the status of the contact person for the contract.
memberEmail	Returns the email of the contact person for the contract.
teamName	Returns the name of the company the contract is for.
date	Returns the current date.
orgName	Returns the name of the organization.
contractNumber	Returns the number of the contract. Can be used in the subject of the email.

Location properties

Contract Approval

Property/Placeholder	Description
locationName	Location of the contract
contractTotal	Total contract value
contractStartDate	Contract Start Date
contractTerm	Duration of the contract (in months and days). Note: If the contract has no end date, it will appear as perpetual.
contractNotice	Notice period (in months)
approvalReasons	Contains all of the rules that, when triggered, cause the need for approval.
totalContractListPrice	Sum of the list price of all contracted one-offs, resources, and plans.
percentBelowListPrice	The difference between the List Price and Final Price.
totalDeposit	Sum of all line-level deposits collected in the contract.

Contract Completed

Sent to the member when all parties have signed the contract.

Property/Placeholder	Description
downloadUrl	Returns a URL that lets you download the contract PDF.
memberName	Returns the name of the contact person for the contract.
memberStatus	Returns the status of the contact person for the contract.
memberEmail	Returns the email of the contact person for the contract.
teamName	Returns the name of the company the contract is for.
date	Returns the current date.
orgName	Returns the name of the organization.
contractNumber	Returns the number of the contract. Can be used in the subject of the email.

Location properties

Failed Payment

Sent to members when one of their payments fails.

Property/Placeholder	Description
orgName	Returns the name of your organization.
invoiceNumber	Returns the number of the invoice with the failed payment.
paymentError	Returns the error which occurred for the payment.

Location properties

Authorize payment

Sent to members when they are required to authorize a payment

This type of email is sent when a payment method has some sort of protection (e.g. 3D) and requires further authorization.

Property/Placeholder	Description
orgName	Returns the name of your organization.
invoiceNumber	Returns the number of the invoice with the failed payment.
redirectUrl	Returns a URL that would take you to a window to authorise the payment.

Location properties

Authorize card

Sent to members when they are required to authorize their card

Property/Placeholder	Description
orgName	Returns the name of your organization.
redirectUrl	Returns a URL that would take you to a window to authorise your card.

Location properties

Order Status Changed

Sent when an Order status is changed.

Property/Placeholder	Description
item.quantity	The quantity of each item ordered.
item.name	The name of each item ordered.
item.price	The individual price of each item ordered (i.e. 1 x Coffee - $6.00).
item.fullPrice	The total price for the quantity of an item ordered (i.e. 3 x Coffee - $18.00).
itemsTotal	The price for the entire order.
memberName	The name of the Member who placed the order.
orderDeliverTo	The Resource where the order will be delivered (i.e. Meeting Room 1).
orderLocation	The Location where the order will be delivered.
orderNumber	The order number.
orderStatus	The order status (Received, Confirmed, In Progress, Completed, or Declined).
orderStore	The name of the Store that handles the order.
orgName	The name of the organization.

Order Updated

Sent when an Order is updated.

Property/Placeholder	Description
item.quantity	The quantity of each item ordered.
item.name	The name of each item ordered.
item.price	The individual price of each item ordered (i.e. 1 x Coffee - $6.00).
item.fullPrice	The total price for the quantity of an item ordered (i.e. 3 x Coffee - $18.00).
itemsTotal	The price for the entire order.
memberName	The name of the Member who placed the order.
orderDeliverTo	The Resource where the order will be delivered (i.e. Meeting Room 1).
orderLocation	The Location where the order will be delivered.
orderNumber	The order number.
orderStore	The name of the Store which handles the order.
orgName	The name of your organization.

Order Invoice

Sent when an invoice is automatically generated immediately after a purchase or a booking is made on the members portal or public calendars.

Invoice properties

View all invoice properties →

Location properties

Invoice

Sent when an invoice is manually or automatically sent from the admin side.

Invoice properties

View all invoice properties →

Location properties

Credit Note

Sent when a credit note is created on the admin side.

Property/Placeholder	Description
number	Returns the credit note number
date	Returns the credit note issue date.
amount	Returns the credit note totalAmount Note: The total amount should reflect the amount in the currency of the credit note
targetInvoices	Returns the number(s) of the invoice to which the credit note is allocated (if it’s allocated to one or multiple invoices, e.g. targetInvoices = “BD20240312, BD20240318”)
creditNoteLink	Link to download the Credit Note PDF.

Statement

Sent when a statement is generated for a customer on the admin side.

Property/Placeholder	Description
name	Returns the name of the recipient.
orgName	Returns the name of your organization.
location	Returns the name of the location of the recipient.
customer	Contains various properties associated with the member. For example, `customer.name` is the same as `name`. You can use it for any custom properties the member has with customer.properties['property here'].
date	Returns the date of the statement.

Location properties

Receipt

Sent when a receipt is manually or automatically created on the Admin Portal.

Invoice properties

View all invoice properties →

Location properties

Configured in Space > Locations for each location. For booking emails, it returns the location of the resource being booked; otherwise, it returns the location of the member/company the email is about. View all location properties →

Overdue Invoice - First/Second/Third Reminder

Sent when a customer has an overdue invoice. Interval is configured in Settings/Billing

Invoice properties

View all invoice properties →

Location properties

Message

Sent when you or a member sends a message to another member.

Property/Placeholder	Description
content	Returns the content of the message you received.
subject	Returns the subject of the message you received.
memberName	Returns the name of the sender.
memberStatus	Returns the status of the sender. (Active, Drop-in etc.)
memberEmail	Returns the email of the sender.

Location properties

Bookings Summary

Sent when a bookings summary is generated for a company on the Admin Portal.

Property/Placeholder	Description
orgName	Returns the name of your organization.
teamName	Returns the name of the company the summary is for.
properties	Return the value of a custom property available for the booking. It is used like this: properties['unique identifier of the property']

Location properties

Issue Submitted

Sent when a new issue has been created by a member or admin.

Property/Placeholder	Description
issueNumber	Returns the number of the issue.
issueStatus	Returns the current status of the issue.
issueSubject	Returns the subject of the issue.
issueType	Returns the type of the issue.
issueLink	Returns a ULR that takes you to the issue.
commentsList()	Returns a record of all comments on the issue.
orgName	Returns the name of your organization.

Location properties

New Comment on issue

Sent when an admin adds a comment on the issue.

Property/Placeholder	Description
memberName	Returns the name of the recipient of this email.
issueNumber	Returns the number of the issue.
issueStatus	Returns the current status of the issue.
issueSubject	Returns the subject of the issue.
issueType	Returns the type of the issue.
issueLink	Returns a URL that takes you to the issue.
commentsList()	Returns a record of all comments on the issue.
orgName	Returns the name of your organization.
authorName	Returns the name of the person who wrote the new comment.
authorEmail	Returns the email of the author of the comment.
authorImage	Returns a URL of the image/avatar of the author of the comment. (not working?)

Location properties

Issue is marked as closed

Sent when an issue is closed.

Property/Placeholder	Description
memberName	Returns the name of the recipient of this email.
issueNumber	Returns the number of the issue.
issueStatus	Returns the current status of the issue.
issueSubject	Returns the subject of the issue.
issueType	Returns the type of the issue.
issueLink	Returns a URL that takes you to the issue.
commentsList()	Returns a record of all comments on the issue.
orgName	Returns the name of your organization.

Location properties

[Flex] Daily Resource Rates

[Flex] Add Rate Discounts to Meeting Room Bookings

Contract Template Properties

[Workplace] Employee Email Template Properties

[Flex] Receipt Template Properties

[Flex] Email Template Properties

Email layout

Location properties

Member properties

Invoice properties

Welcome

Location properties

Member properties

Request

Location properties

Member properties

Checkout

Location properties

Reset Password

Location properties

Member properties

Upcoming Booking Reminder - Check-in Required

Location properties

Member properties

Upcoming Booking Reminder

Location properties:

Booking Created - Member

Location properties

Member properties

Booking Updated

Location properties:

Member properties

Booking Requested - Member

Location properties

Member properties

Booking Invitation - Guests

Location properties

Member properties

Booking Updated - Guests

Location properties

Member properties

Booking Created - Public

Location properties

Member properties

Booking Requested - Public

Location properties

Member properties

Booking Cancelled

Booking Price properties:

Member properties

Location properties:

Request Mandate

Location properties

Signature Requested

Location properties

Contract Approval

Contract Completed

Location properties

Failed Payment

Location properties

Authorize payment

Location properties

Authorize card

Location properties

Order Status Changed

Order Updated

Order Invoice

Invoice properties

Location properties

Invoice

Invoice properties

Location properties

Credit Note

Statement

Location properties

Receipt

Invoice properties

Location properties

Overdue Invoice - First/Second/Third Reminder

Invoice properties

Location properties

Message

Location properties

Bookings Summary

Location properties