An admin user needs to reset their access to the Admin Portal for any of the following reasons:
They are unable to log in to the Admin Portal.
Their email was changed.
They need a new password.
Instead of editing roles or credentials manually, OfficeRnD lets you safely reset the permissions of an admin user. This sends them a new invitation and allows them to set up their credentials again from scratch.
In this article, you'll learn how to reset an admin's access by removing and re-adding them as a user, and when it's appropriate to use this method instead of just changing their role.
Summary
Remove an admin user without deleting their full profile.
Re-add the same user with a new invitation and role assignment.
Use this method to reset login credentials or fix permission issues.
The administrator will receive an invitation email with a login link that is valid for 72 hours.
Use the Admin Roles section if you only need to change someone's role.
When and why to reset admin permissions
Resetting admin permissions means removing an admin user's current access and re-adding them with the same or an updated role. This is used to resolve login issues, trigger a password reset, or change their email address.
You may want to reset an admin's permissions in situations where their login no longer works as expected. For example:
If an admin forgets their password and cannot access the reset email.
If you need to change their login email address.
If an admin's permissions seem incorrect and troubleshooting hasn't worked.
This method is not necessary if you only want to change the person's role or limit their access. In that case, you must assign them new roles or change the permissions of their current role. Change and manage admin user permissions →
Reset an admin user's permissions
To reset an admin user's permissions and send a new email invitation:
Go to Settings > Account Details > Admin Users.
Click the cogwheel
next to the admin user and select Delete. This removes their admin access but keeps their profile in the system.
Stay at Settings > Account Details > Admin Users and click Add Admin User.
Select the person's name and their original role, and assign the relevant location.
Click Invite. The administrator will receive an email with a link that is valid for 72 hours. If it expires, repeat the process to resend the invitation.
FAQ: Resetting admin user access
What happens when I delete an admin user?
Only the admin access is removed. Their profile and historical actions remain in the system.
Will the admin lose their permissions immediately?
Yes, when a user is deleted, they can no longer access the Admin Portal until they are re-added and accept the new invitation.
Can I change their email while resetting permissions?
Yes. During the re-invite step, enter the new email address. This will become their new login.
How long is the Admin Invitation link valid?
The invitation link sent to the user is valid for 72 hours. If it expires, you must re-send it by repeating the process.
Should I use this method to change someone's role?
No. To only change someone's role, go to Settings > Account Details > Admin Roles, click the cogwheel next to their name, and select Edit.
Can I reset my own admin permissions?
No. You cannot remove yourself as an admin. Another admin must complete the steps on your behalf.