In some situations, members or admins may need to change their login email address for the Member Portal, whether due to job changes, misspellings, or updates to their company domain. This article explains how administrators can update a user's login email in the Admin Portal while preserving their access to the Member Portal.
By following the steps below, you'll ensure that users can continue using OfficeRnD with a new email address without needing to create a new profile.
Summary
Update a member's login email address in their profile on the Admin Portal.
Reset Member Portal access to trigger a welcome email for the new email address.
Only admins can change the login emails for the Member Portal for other admins.
Don't delete users or create duplicate profiles when only an email address needs to be updated.
Update a member's email address
To update a member's email address (also used to log in to the Member Portal):
Go to Operations > Members and click the member's name.
Click Edit Details.
Update the email address and click Update.
Turn off the Member Portal Access toggle switch and then turn it back on. A welcome email will be sent to the new email address, and the member will continue to have access to the Member Portal.
Update another admin's email address
Admins use the same email address to log in to both the Admin Portal and the Member Portal. If you want to change the login email for the Member Portal, it will also be automatically updated for the Admin Portal.
Note: You cannot update your own email this way, as the steps involve removing your access to the Admin Portal. Another admin will have to do it for you.
To update another admin's login email:
Go to Operations > Members and click the name of the admin.
Click Edit Details.
Update the email address and click Update.
