If you're experiencing trouble logging in to OfficeRnD Flex, this article outlines the most common causes and provides guidance on how to resolve them. Login errors may occur due to using the wrong URL, cached credentials in your browser, or expired login links.
Start here: Quick diagnosis
If you can't log in to OfficeRnD Flex, the cause is usually one of three things: using the wrong URL, a broken or expired password reset link, or an issue with your browser's cached credentials.
Find your situation below and jump to the relevant section.
I'm a member, and I can't log in to the Member Portal
I'm an admin, and I can't log in to the Member Portal
I'm a new admin, and I can't access the Admin Portal
My organization uses SSO, and the login is broken
None of the above
About the Member Portal
The Member Portal is a web app your members use to interact with your workspace. It's the main place where your community accesses your services and stays connected.
How does Member Portal login work?
Both members and admins can log in to the Member Portal. The difference is in the following:
Admins log in to the Member Portal with the admin credentials that they also use for the Flex Admin Portal.
Members create separate accounts and use their credentials to log in to the Member Portal. They don't have access to the Flex Admin Portal.
If your organization uses SSO, see below ↓ for how authentication works in that context.
A note on changing the Member Portal URL
If you change the URL of your Member Portal, your members might lose access. Please note that they have probably bookmarked your old URL, which will no longer be functional. Ensure you communicate this change to them so they can retain their access.
You can use the Email Announcements feature to:
Send mass emails to your community and let them know about the URL change.
Provide them with the new Member Portal URL.
Explain that they must update their bookmarks to use only the new link.
Offer further assistance if any questions or issues arise.
If your organization uses SSO, you must also update your SSO configuration (see below ↓).
Member Portal – Members can't log in
The most common reason members can't log in is using the wrong URL. Your organization's Member Portal has its own address; it is not the same as the Admin Portal.
Ensure you use the correct URL
If you don't have a custom domain, your Member Portal URL follows this format:
https://[your-org-slug].officernd.com
If your organization uses a custom domain, members must:
Check their Welcome email for the correct URL address.
Ask an admin to share the Member Portal link.
Note: Members should not log in via app.officernd.com. That address is the Admin Portal and is intended for admin users only.
Don't mistake the Admin Portal for the Member Portal
If you are a member and try to log in with your Member Portal account at the Admin Portal (app.officernd.com), you will see the following error:
If the URL is correct, but you still can't log in
If the URL is correct but you still can't log in, try the following in order:
Open the Member Portal login page in a private or incognito browser window.
If logging in in a private or incognito browser window works, clear your browser's cache and cookies, then retry in a normal window.
If you're using a password manager, turn off autofill temporarily and enter your credentials manually.
If you have never set a password
If you've never set a password, the Forgot Password option will not work. Contact your space administrator and ask them to resend your Welcome invite. Use the link in that email to set your password for the first time.
If the password reset link isn't working
If your reset link isn't working, it may have expired. Links in Welcome and Reset Password emails are valid for 72 hours. If yours has expired, use the Forgot Password option on the login page to request a new one, or contact your administrator.
Member Portal – Admins can't log in
Admins use the same email address and password for both the Admin Portal and the Member Portal. If you can access one but not the other, a password reset or a duplicate account is usually the cause. Read more on each scenario below.
If you can't log in to the Member Portal
If you can't log in at all, reset your password from either the Admin Portal or the Member Portal login page. When doing so:
Open a private or incognito browser window.
Open the Admin Portal or the Member Portal and click Forgot Password.
In the same private window, open the password reset link from the email you received and set your new password.
After resetting the password, log in normally from a regular browser window.
Note: Always complete the full reset flow in the same incognito window. Switching windows mid-flow can cause the link to fail due to session conflicts.
If you can't log in with the new password
If you reset your password but the new one doesn't work, there may be a duplicate account in the system. In that case, you must:
Open the Flex Admin Portal. If you've lost access entirely, ask another admin to do this on your behalf.
Go to Operations > Members and search by your email address.
If two member accounts appear, open the primary account, click the cogwheel icon
, and select Merge. 
Select the member account to merge into the primary one and click Merge.
Important: Only the primary account and its password are preserved after a merge. This action cannot be undone. If you're unsure which account is primary, ask another admin to review before merging.
Admin Portal – New admins can't log in
The Admin Portal is at app.officernd.com/[your-org-slug]. If you're logging in for the first time and see the error: "User with email [...] was not found", your account has not yet been granted admin access. You cannot resolve this yourself; another admin must add you to the system before you can log in.
Ask an existing admin to add your account to the Admin Portal. Once they've done that, return to app.officernd.com/[your-org-slug] and log in with the credentials from your invite.
Note: If no other admin is available or your organization has no active admins, contact OfficeRnD support.
If your account has been added but you're still seeing the error, try the following:
Open a private or incognito browser window and attempt to log in again.
Clear your browser cache and retry in a normal window.
Confirm with the admin who added you that they saved the changes and used the correct email address.
SSO login issues – For Member Portal and Admin Portal
SSO login issues usually fall into one of two categories: a user isn't correctly set up in your identity provider (IdP), or your SSO configuration no longer matches your Member Portal URL. Both are admin-side fixes.
Note: If your organization uses SSO, members should always use the SSO login option on the Member Portal login page instead of the email and password fields. If a member is trying to log in with a password, redirect them to the correct option first, then troubleshoot further.
If a specific user can't log in via SSO
If the issue isn't global (for all members or admins), and only a specific user can't log in via SSO:
Confirm the user is assigned to the correct application in your IdP.
Reset or update their password in the IdP directory if required.
Have them try logging in again via the SSO option on the Member Portal.
If the issue affects all users, a configuration mismatch is more likely than a per-user problem (see below ↓).
If all users can't log in via SSO
Ensure that the users are properly set up in your organization's identity provider system, as this is necessary for SSO login.
If SSO broke after a Member Portal URL change
Changing your Member Portal URL invalidates your existing SSO configuration. You must update your IdP to reflect the new URL before SSO will work again. To ensure members retain access after you change the Member Portal URL:
Update the Member Portal URL in your identity provider configuration.
Test the SSO functionality to verify proper integration with the updated URL.
Promptly notify members about the URL update and provide the new link for access.
If reverting to a previous URL, ensure prior configurations in the identity provider remain active.
If you need to revert to a previous URL, verify that the prior IdP configuration is still active, as it may have been overwritten when you made the change.
Note: After any URL change, notify your members promptly of the new address. If SSO is broken, members and admins cannot log in, even with valid credentials. Read the guidance on how to communicate URL changes to your community (see above ↑).
Browser and cache fixes
The following troubleshooting steps apply to both members and admins and can help resolve login issues for the Admin Portal and the Member Portal.
Try an incognito or private window first
Open the login page in a private browser window.
If login works in incognito, the problem is stored browser data. Clear your cache and cookies, then retry in a normal window.
If login fails in incognito as well, the issue is not browser-related. Return to the relevant section above and recheck each step, or contact your space administrator.
Clear your browser cache
Follow the browser-specific instructions for clearing cache:
Other fixes
If nothing else works, you should:
Turn off any saved or autofilled passwords in the browser or password manager.
If the issue persists, clear the app/browser cache and cookies, or reinstall the app.
If a member is automatically logged into the portal during a password reset, the browser may be using a cached session. To resolve this:
Open the password reset link or the login link in a private/incognito browser window.
If successful, clear the browser's cache and cookies (or, specifically, the cache and cookies for the site), then retry in a normal window.
FAQ: Login issues
Why do I see a 404 or no access error when logging in?
You may be using the wrong URL. Make sure you're logging in via your organization's Member Portal (for example, https://yourspace.officernd.com), not the Admin Portal.
How can I find the correct URL for the Member Portal?
Check your Welcome email, ask your space administrator, or confirm your organization's slug in the Admin Portal under Settings > Account Details > Company & Billing Info.
Can I use the same browser for multiple accounts?
Yes, but using multiple accounts in the same browser can sometimes cause login errors. Use private browsing mode for separate accounts.