If you're experiencing trouble logging in to OfficeRnD Flex, this article outlines the most common causes and provides guidance on how to resolve them. Login errors may occur due to using the wrong URL, cached credentials in your browser, or expired login links.
Login issues in the Member Portal
Both members and admins might face issues when trying to log in to the Member Portal. The difference is in the following:
Admins log in to the Member Portal with the admin credentials that they also use for the Flex Admin Portal.
Members create separate accounts and use their credentials to log in to the Member Portal.
Read below for different scenarios and troubleshooting.
Use the correct Member Portal URL
The most common login issue occurs when admins are trying to access the Flex Admin Portal instead of the Member Portal. If you are an admin:
Use app.officernd.com for the Flex Admin Portal. For example, if your organization is Quantum Quarters, use app.officernd.com/quantumquarters.
Use [your-org-slug].officernd.com or your custom domain for the Member Portal.
To find the slug (organization name), open the Flex Admin Portal and go to Settings > Account Details > Company & Billing Info.
Members might also face login issues. For example, they might be using the wrong or outdated Member Portal URL.
Always log in using your organization's current Member Portal URL. Do not use app.officernd.com, as it is intended for admin users only.
How to find the correct login URL for the Member Portal
If you don't have a custom domain, the default standard format is:
https://[your-org-slug].officernd.comIf you use a custom domain, members must:
Check their Welcome email for the correct login URL.
Or ask an admin to share the Member Portal link.
Members might lose access if you change the Member Portal URL
If you change the URL of your Member Portal, your members might lose access to it. Please note that they have probably bookmarked your old URL, which will no longer be functional. Ensure you communicate this change to them so they can retain their access.
You can use the Email Announcements feature to:
Send mass emails to your community and let them know about the URL change.
Provide them with the new URL of the Member Portal.
Explain that they must update their bookmarks to use only the new link.
Offer further assistance if any questions or issues arise.
If the login issues persist, check the general troubleshooting tips ↓
Don't mistake the Member Portal for the Admin Portal
If you try to log in with a Member Portal account at the Admin Portal (app.officernd.com), you will see the following error:
Login issues in the Admin Portal
Sometimes, new admins may want to log in to the Admin Portal but encounter issues.
If they receive the error message "User with email [...] was not found", this means that they don't have access to the Admin Portal. Another admin must first add them to the Admin Portal. Add new admin users to the Admin Portal →
If the login issues persist, check the general troubleshooting tips ↓
General troubleshooting
The following troubleshooting steps apply to both members and admins and can help resolve login issues for the Admin Portal and the Member Portal.
Try an incognito window or clear your browser cache
Login issues may also be caused by stored cache or saved credentials in your browser, especially if you've previously logged in to multiple accounts.
Open the Member Portal in an incognito or private window. This prevents the browser from using stored data.
Clear your browser cache
Reset password link not working
If the link in your Welcome email or Reset Password email is not working:
Open the link in an incognito window. This avoids interference from stored cookies or previous sessions.
Clear your browser cache
Expired link?
Links in Welcome and Reset Password emails expire after 72 hours. If the link is no longer valid, request a new email from your space administrator or use the password reset option on the login page.
SSO login issues
Ensure that the users are properly set up in your organization's identity provider system, as this is necessary for SSO login. Read more about the SSO configuration of each provider →
Additionally, note that changing the Member Portal URL directly affects your SSO setup.
To maintain seamless operations, you must update the SSO configuration within your identity provider application (for example, Azure, Entra ID, or OKTA) to reflect the new Member Portal URL. Failing to update the configuration will result in login issues for users.
To ensure members retain access after you change the Member Portal URL:
Update the Member Portal URL in your identity provider configuration.
Test the SSO functionality to verify proper integration with the updated URL.
Promptly notify members about the URL update and provide the new link for access.
If reverting to a previous URL, ensure prior configurations in the identity provider remain active.
FAQ: Login issues
Why do I see a 404 or no access error when logging in?
You may be using the wrong URL. Make sure you're logging in via your organization's Member Portal (for example, https://yourspace.officernd.com), not the Admin Portal.
How can I find the correct URL for the Member Portal?
Check your Welcome email, ask your space administrator, or confirm your organization's slug in the Admin Portal under Settings > Account Details > Account Details.
Why isn't the reset password link working?
If the token in the email has expired (it is more than 72 hours old), it won't work. Request a new reset email.
What should I do if the login page doesn't load properly?
Try using an incognito window or clearing your browser cache to resolve any stored credential conflicts.
Can I use the same browser for multiple accounts?
Yes, but using multiple accounts in the same browser can sometimes cause login errors. Use private browsing mode for separate accounts.