Once your Member Portal is set up and your members are added in OfficeRnD Flex, the final step is giving them access to the Member Portal. Without an invitation, members can't log in or use the portal's features, even if their profile exists in the Admin Portal.
This article explains how to invite one or multiple members to the Member Portal so they can start interacting with your space digitally: from paying invoices to booking Meeting Rooms.
Summary
Invite members to the Member Portal manually or in bulk from the Admin Portal.
Members must have a valid email address saved in their profile to receive an invite.
The invitation email includes a token that is valid for 72 hours.
You can re-invite a member at any time to generate a new login token.
Customize the welcome email in Settings > Data & Extensibility > Templates > Member Emails.
A member who signed up independently or already shows as “Member” in the system has an active Member Portal account.
What can members do on the Member Portal?
Inviting members to the Member Portal gives them access to your online services, including:
Viewing and paying invoices directly online.
Booking meeting rooms and other resources.
Browsing news, updates, and events from your space.
Managing personal details, membership, and preferences.
Access is provided to both the Member Portal and the Members mobile app.
Important notes
Please keep in mind the following information about inviting members to the Member Portal:
When invited, members receive the default Welcome email. You can customize its contents in Settings > Data & Extensibility > Templates > Member Emails.
Make sure that the selected members all have emails defined in their profiles in OfficeRnD. Otherwise, the system won't send them invites.
Members with the status User already have a user account created for them in the Member Portal.
Invite a single member
You can send an invite to an individual member from their profile page. To do that:
Go to
Operations > Members and open the member's profile.Make sure their email address is added.
Turn on the Member Portal Access toggle. The member will receive a welcome email with a link to register for the Member Portal. The login token expires after 72 hours.
Invite members in bulk
You can select and invite multiple members from the Users page.
Go to
Operations > Users.Select one or more members from the list.
Click Invite.
The selected members will receive a welcome email with a link to register for the Member Portal. The login token expires after 72 hours.
Grant access to buyers via Growth Hub
When a buyer makes a purchase or booking via Growth Hub, they can manually activate their account by clicking the Send Me Access Link button at the end of the checkout process. This sends them a Welcome email and grants portal access instantly. This method mirrors a guest checkout flow and ensures that buyers actively opt in to create or activate their accounts.
Invitation email and token
When invited, the members receive the default Welcome email. You can customize its contents under Settings > Data & Extensibility > Templates > Member Emails.
The Welcome email is sent from [email protected] with the subject line "Welcome to [Location/Org Name] at OfficeRnD".
The invitation email contains a token that logs the member into the portal and prompts them to create a password. The token is only valid for 72 hours.
Troubleshooting
If the member doesn't open the email and click the Sign In button within 72 hours, you can reinvite them, and they'll receive a new token (see below ↓).
If the invited user does not receive the email, ensure:
The email was actually sent.
The invitee checks all email folders, including the Spam or Junk folders.
They look for an email sent by [email protected] with the subject line "Welcome to [Location/Org Name] at OfficeRnD."
Re-invite members
You can resend the invite to a member who didn't register:
If the login token expired
If the member didn't receive the email
In that case, to resend the invitation:
Go to
Operations > Users and find the member.Click Resend Invitation next to their name:
