When someone has paid a deposit, you might want to refund it because they are leaving, etc. This help article will look at how to refund a paid deposit using a Credit Note.
An alternative to refunding a customer's deposit is issuing a credit note for the invoice that originally included the deposit. More on that here.
Note: You can only record the refund in OfficeRnD. Before recording the deposit held refund using the method below, please issue the refund through your payment gateway or an alternate method such as cheque or cash. The above applies if you return the deposit to the customer and do not allocate it to an existing invoice.
How it works
In the example below, we will use a demo company with a 100 Lev deposit held.
Open the profile of the Member or Company.
Go to the Invoices section and click Add Credit Note.
Check the Credit Deposit Held checkbox and click the line item edit button.
In the Unit Price field, input the amount of the deposit you will be refunding and click the checkmark button to save the change.
Click Add to create the credit note.
Open the newly created credit note.
Click on the Add Refund button.
Select the method that was used for issuing the refund and the amount, and click Add.
The deposit held in the company profile will be lowered based on how much you refunded.