Skip to main content

[Integration] KISI in Flex

Learn how to connect and configure the KISI integration in Flex to manage secure door access for members, bookings, and external users.

Updated yesterday

KISI provides advanced access control through mobile access and keyless entry. By integrating KISI with OfficeRnD Flex, you can automate access for members, companies, and teams based on their memberships, bookings, and Day Passes.

This article shows you how to connect the integration, map OfficeRnD entities to KISI security groups, and manage door access effectively for both members and external users.

Before you start

Keep in mind the following points about the KISI integration:

  • KISI syncs with OfficeRnD Flex automatically every 15 minutes.

  • You can use KISI Mobile Access with the OfficeRnD Branded App. Learn more about Branded apps →

  • Admins can view a member's assigned access by going to Operations > Members, then clicking Show Details next to Door Access.


Connect the KISI Integration

To activate the KISI integration in Flex:

  1. Go to Settings > Integrations.

  2. Under All Integrations, find KISI and click Add.

  3. Enter your API Key and select the locations you want the integration to be active for.

  4. Click Add.

add_kisi_integration.png

Configure the integration settings

Once connected, click Configure to open the KISI setup dialog. You'll find multiple tabs to map your OfficeRnD setup to KISI security groups.

Note: To see what security groups a given member is assigned to, admins must open the member's profile page in Operations > Members and click Show Details next to Door Access.

Plans (tab)

On the Plans tab, you can map a Billing Plan in OfficeRnD to a security group in KISI. This tells OfficeRnD: “Every time someone is assigned this plan, grant them access to this security group.”

  • Access is granted when the membership becomes active and revoked once it ends.

  • Plan mappings are most commonly used for Hot Desk or Dedicated Desk plans.

  • If no member is assigned to the plan, access is granted to the entire team.

mceclip3.png

Locations (tab)

On the Locations tab, you can map Locations to Kisi groups. The member will get access to the mapped security groups:

  • Whenever you assign a membership to a desk in a mapped location.

  • Whenever a member creates a booking in a location.

To manage OfficeRnD Locations, go to Space > Locations.

Example: If the “London” location is mapped to “Main Building Group” and Joe is assigned to a desk in London, Joe receives access to all doors linked to that group.

Note: If no member is assigned to the membership, access will be granted to the whole team.

mceclip4.png

Floors (tab)

On the Floors tab, you can map floors in OfficeRnD to security groups in KISI. This way, you can control access based on the floor where a member's desk or space is located. Assigning a membership to a desk on a certain floor will grant access to all mapped groups.

  • To manage OfficeRnD Floors, go to Space > Locations.

mceclip5.png

Example: If there's a location "London" and it's mapped to "General building access group," this means that if we assign a membership belonging to Joe to a desk on any floor in "London, " we will grant Joe access to "General building access group" in Kisi.

Note: If no member is assigned to the membership, access will be granted to the whole team.

Offices (tab)

On the Offices tab, you can map OfficeRnD offices to KISI groups. The way this works is that if you assign a specific private office via membership to a member/company, they will be added to the access group defined in the mapping.

mceclip6.png

Bookable Resources

The Meeting Rooms tab allows you to map Meeting Rooms to Kisi groups. Settings here take effect whenever someone creates a booking for a mapped Meeting Room.

mceclip7.png

Example: John books the Elephant Meeting Room through the Member Portal (or an admin books a room on his behalf). When the booking approaches, John is granted access to the security groups mapped to that room. When the booking is over, John's access is revoked.

Door access: guests and visitors

Inviting a guest to a booking will grant them door access if they are a member of your organization. Access will be granted according to the Meeting Room mappings configured in your door access integration.

Inviting a visitor will not grant them door access. Click on the links to learn how to add visitors оn the Admin Portal or оn the Member Portal.

Day Passes (tab)

The Day Passes tab allows you to define what access users with day passes will get. Every member or team with a Day Pass will get access to the security groups mapped in this tab. Access will be revoked once all Day Passes are used up or their validity ends.

mceclip8.png

KISI Configuration (tab)

The KISI Configuration tab allows you to set up whether you want automated emails to be sent to your members every time they're granted new access. If you grant your members access for meeting rooms just for bookings, for example, they'll receive an email every time that happens.

The options to choose from are:

  • KISI Default - Turning this setting on will notify the customer every time they receive new access.

  • Always Send - Turning this setting on will notify the customer every time they receive new access.

  • Never Send - No emails will be sent to customers.

mceclip9.png


After clicking Done, you are all set up to start using OfficeRnD and Kisi together. All the different configuration options provide great control over who has access to where. This means you don’t have to worry about adding or removing member access manually from a Kisi group anymore, as OfficeRnD will do that for you!

Important Considerations

  • The integration automatically manages member check-ins.

  • OfficeRnD does not delete any member accounts in KISI. We only revoke access once a membership ends or members no longer have any day passes left.

  • The integration synchronizes automatically every 15 minutes.

Providing access to people outside the organization

Sometimes you want to provide access to people outside the organization, such as cleaners, VIP guests, and so on. If you add these people to some of the groups managed by OfficeRnD, they will be removed right away (as described above).

That's why we recommend creating a new group (without a prefix) that grants the appropriate permissions, and adding the person there. As this group will not be included in the configuration of the integration in OfficeRnD, access won't be revoked.

Important: OfficeRnD does not delete any accounts in Kisi. We do revoke their access once their membership ends, or they no longer have any day passes left, but the account does not get removed in Kisi.


FAQ: Kisi integration and door access

How often does the Kisi integration sync with OfficeRnD?


Every 15 minutes, automatically.

Will OfficeRnD remove a user from Kisi?


No. OfficeRnD only revokes access but does not delete the Kisi account.

How do I grant long-term access to someone who is not a member?


Create a Kisi group outside the OfficeRnD integration and add them manually.

What happens when a member books a Meeting Room?

They are automatically granted access to the mapped Kisi group at the time of booking.

Do Day Passes automatically provide door access?


Yes. When mapped, Day Passes grant access to specific Kisi groups. Access is revoked once they expire or are used up.

Can I turn off email notifications for access updates?


Yes. Use the Kisi Configuration tab to turn notifications off or adjust them.


Read next

Did this answer your question?