Our support specialists can handle any request. Please feel free to contact us via chat, email, or phone or request a remote Q&A session.
OfficeRnD currently only offers support in English.
Support services based on subscription plan
Service | Standard Plan | Ultimate Plan |
Access to Help Portal and Resources | ✔ | ✔ |
✔ | ✔ | |
✔ | ✔ | |
Add-on | 2 docs/month | |
Prioritized Case Handling |
| ✔ |
| 4 hours/month | |
| ✔ |
Contact [email protected] to upgrade your support plan.
Ticket severity
When you send us an email, we will open a ticket for you and assign it a severity level. The severity of a ticket indicates its business impact on your end, which can increase its priority in the support queue.
Severity | Description |
Critical / SEV 1 | A problem is preventing the platform from functioning normally, and there is no workaround to enable you to continue executing your business operations. |
Restricted Operations / SEV 2 | A less severe problem that may restrict the platform's usage but does not prevent it from operating. |
Normal / SEV 3 | Questions and feedback on the platform features and functionality. |
First response time
The first response time reflects the average time it takes for someone from our team to contact you and provide information about the next steps we will take to resolve it.
Severity | First Response Time (Standard) | First Response Time (Ultimate) |
Critical / SEV 1 | 4h | 1h |
Restricted Operations / SEV 2 | 24h | 8h |
Normal / SEV 3 | 24h | 10h |