Growth Hub relies on data from OfficeRnD Flex to display products, manage bookings, and process payments. Configurations such as resource types, rates, working hours, cancellation policies, and even tax configurations directly influence the customer experience in Growth Hub.
This article explains which specific Flex features impact Growth Hub behavior, what data is synced between the two systems, and which fields remain editable in Growth Hub. By the end of the article, you will know which elements in Flex to manage to maintain consistency and accuracy in your Growth Hub storefront.
Flex Feature | Growth Hub Impact | Additional Notes |
Resources, Plans, and Resource Rates | Pricing is configured in Flex and used by Growth Hub. | Ensure pricing details are accurate before listing. |
Resource and Plan Types | Types are used as product categories and can be customized with images, descriptions, and display names. | Growth Hub utilizes these types to organize products. |
Locations and Addresses | Location names and physical addresses are grouped in Growth Hub to allow users to search by city or location. | Locations are grouped by city using their Google Business Address. |
Working Days and Hours | Availability is determined by the organization's or location's working days and business hours set in Flex. | Ensure working hours are correct to avoid scheduling and booking issues. |
Booking and Cancellation Policies | Growth Hub respects Booking and cancellation policies set for non-members in Flex. | Adjust policies in Flex as needed to align with your preferences. |
Promo/Discount Codes | Promo codes configured in Flex can be used during checkout in Growth Hub. | Promo codes must be properly set up in Flex (go to Billing & Products |
Resource Privacy Settings | Privacy settings of Resources and Plans in Flex do not affect visibility in Growth Hub. | Admins can manually select which plans and resources to list in Growth Hub. |
Amenities | Amenities tied to plans and resources in Flex are displayed in Growth Hub. | Keep amenities updated to ensure accuracy for end users. |
Billing Plan and Resource Descriptions | Descriptions in Flex are synced to Growth Hub but can be further customized in the Growth Hub admin interface. | Changes in Growth Hub are not synced back to Flex. Once updated in Growth Hub, Flex changes will no longer apply to Growth Hub. |
Billing Plan and Resource Images | Images added in Flex are synced to Growth Hub as thumbnails and hero images when listed. | Additional images added in Growth Hub are not synced back to Flex. |
Billing Settings (Tax Rates, Tax Policies, Processing Fees) | Tax Rates, policies, and processing fees configured in Flex are displayed on the Growth Hub checkout page. | Processing fees are shown only after payment cards are added and validated. |
Terms and Conditions (T&Cs) | Non-member T&Cs are always shown, and plan-specific T&Cs appear only for applicable purchases. | Member T&Cs are not shown in Growth Hub's customer journey. |
Stripe Integration | Growth Hub relies on Stripe integration to process payments. | Google Pay and Apple Pay are supported if users have a card in their wallets. Apple Pay requires a manual setup to activate. |
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FAQ: How Flex settings affect Growth Hub
How does Flex control the pricing shown in Growth Hub?
How does Flex control the pricing shown in Growth Hub?
Pricing is managed through Resources, Plans, and Resource Rates in Flex. These values are pulled into Growth Hub and displayed during checkout.
Do resource or plan types impact how products are displayed in Growth Hub?
Do resource or plan types impact how products are displayed in Growth Hub?
Yes, types are used as product categories in Growth Hub. You can customize them in Flex with display names, images, and descriptions to control how they appear in your storefront.
How are locations shown in Growth Hub?
How are locations shown in Growth Hub?
Locations in Growth Hub are grouped by city, based on the Google Business Address set in Flex.
Which settings determine the booking availability in Growth Hub?
Which settings determine the booking availability in Growth Hub?
Working days and hours configured in Flex define when resources are available for booking in Growth Hub. Incorrect working hours may cause availability issues.
Are the booking and cancellation policies from Flex applied in Growth Hub?
Are the booking and cancellation policies from Flex applied in Growth Hub?
Yes, Growth Hub applies the booking and cancellation policies set in Flex for non-members.
Can I use promo or discount codes from Flex in Growth Hub?
Can I use promo or discount codes from Flex in Growth Hub?
Yes, any discount codes created in Flex can be used at checkout in Growth Hub if they are correctly configured under Billing & Products > Discounts.
Do resource privacy settings in Flex affect Growth Hub visibility?
Do resource privacy settings in Flex affect Growth Hub visibility?
No, Flex's privacy settings do not control Growth Hub's visibility. Admins manually choose which resources and plans are listed in Growth Hub.
How do amenities configured in Flex appear in Growth Hub?
How do amenities configured in Flex appear in Growth Hub?
Any amenities linked to a resource or plan in Flex are displayed in the corresponding product details in Growth Hub.
Can I customize plan and resource descriptions for Growth Hub?
Can I customize plan and resource descriptions for Growth Hub?
Yes, descriptions are synced from Flex but can be edited separately in the Growth Hub admin interface. After editing them in Growth Hub, changes made in Flex will not sync.
Are images from Flex used in Growth Hub?
Are images from Flex used in Growth Hub?
Images added to Billing Plans or resources in Flex are used as thumbnails, and hero images are used in Growth Hub. Any extra images added in Growth Hub will not sync back to Flex.
Do the tax settings in Flex appear during checkout in Growth Hub?
Do the tax settings in Flex appear during checkout in Growth Hub?
Yes, the Tax Rates, Tax Policies, and Processing Fees configured in Flex are shown and used on the Growth Hub checkout page. Processing fees are only shown after a payment card is validated.
Which terms and conditions are shown in Growth Hub?
Which terms and conditions are shown in Growth Hub?
Non-member terms and conditions are always shown, and plan-specific terms are shown when relevant. Member T&Cs are not displayed in the Growth Hub customer flow.
Does Growth Hub require Stripe for payments?
Does Growth Hub require Stripe for payments?
Yes, Stripe is required to process payments in Growth Hub. Google Pay and Apple Pay are supported if enabled. Apple Pay requires a manual setup before activation.