Email communication in OfficeRnD is critical for keeping members and teams informed. Sometimes, though, emails logged as Delivered in the system still don't reach the recipient's inbox.
This article explains the most common reasons for this issue and outlines practical steps to resolve it.
Summary
Learn what the "Delivered" status means in OfficeRnD email logs.
Check common issues such as spam filtering or inbox rules.
Verify suppression and unsubscribe status for email addresses.
Fix errors caused by personal or domain-level block policies.
Apply prevention measures like safelisting domains.
What does the "Delivered" status mean?
You can check all email activity in your organization by going to 
Operations > Email Activity.
When OfficeRnD marks an email as "Delivered", it confirms that the message reached the recipient's mail server. It does not guarantee that the email is visible in the inbox. Local filtering, quarantines, or rules may still redirect it.
Common reasons system emails from OfficeRnD are not received
Start with these likely causes before you investigate less common ones.
Spam or junk folder: The email might have been filtered into the recipient's Spam or Junk folder. Recipients should check these folders and mark the email as "Not Spam" if found.
Quarantine or filtering: Some email systems or IT security measures quarantine emails that meet certain criteria before they reach the inbox. Recipients should check with their IT or security team or email provider to review logs and release quarantined emails if necessary.
Inbox rules: Recipients may have rules that move certain emails to another folder. Ask the recipients to review and adjust their rules.
Incorrect address: Verify that the recipient's email address entered in OfficeRnD is correct. Hidden typos or formatting issues can prevent delivery. Copy-pasting the confirmed email address can help eliminate such errors.
Provider blocking: Some emails may fail due to a block by the recipient's email provider or domain block settings. Removing OfficeRnD from blocked senders and safelisting the domain can prevent such conflicts. Ask the recipient to safelist the OfficeRnD domain and remove OfficeRnD from blocked senders.
Resolve suppression and unsubscribe issues
If you suspect a suppression might be the reason why the recipient doesn't receive your emails, follow these steps:
Suppression list: When a recipient unsubscribes from OfficeRnD emails, their email address is added to a suppression list. Suppression status would result in delivery failures rather than "Delivered" logs. To resolve this, remove the suppression so the recipient receives your emails.
CC notifications: If a recipient who is CC'd on OfficeRnD notifications isn't receiving them, ensure their address is not suppressed. If it is, remove the suppression.
Specific scenarios
Use these targeted steps for common cases you may encounter.
Member Portal invitation emails not received: If the email log shows "Delivered" but nothing arrives, the issue lies with recipient-side spam filters, quarantine measures, or mailbox rules. Recipients should check their Spam folder or request IT support to review.
Some team members receive invitations while others do not: This often indicates a block or restriction at the recipient's email level. Review and remove any block policies on the recipient's domain or email address.
Prevent future delivery issues
The practices below help reduce repeated email delivery issues:
Safelist the OfficeRnD domain at the recipient's email provider level.
Regularly check suppression lists and promptly address unsubscribed user concerns.
Educate users to monitor their inbox settings, including spam folders and quarantine areas.
OfficeRnD logs email activity to help you diagnose and resolve delivery issues. By applying the guidance above, you can fix most problems and maintain reliable email communication.