When members decline a contract, they can share a reason for their decision, and you receive a notification depending on your email settings. As an admin, you can also decline contracts when changes are needed.

This article explains how to handle declined contracts in Flex, including how to update and resend them with eSign while ensuring the correct version is used.

When a member declines a contract that was sent to them for eSign, they can provide a reason for their decision. You will receive a notification based on your configured email settings. You can enter your email address to receive these notifications in the Emails & Notifications section under Settings > Account Details > Emails & Notifications.

You can also decline contracts as an admin if changes are necessary. Always generate a new PDF before resending a contract for eSign. Wait for the member to sign before proceeding, so you can still decline the contract if edits are necessary.

If you resend a contract without generating a new PDF, the recipient will still access the old version of the document. To ensure accuracy and consistency, always generate a new PDF.

To resend a declined contract: