Knowing how many members complete your surveys is useful. Knowing why completion drops off, which questions go unanswered, and how ratings trend month over month is where the real insight is. The Survey Insights dashboard in Data Hub gives you that view: aggregate engagement metrics, per-question response breakdowns, and a full individual-response table, all of which are filterable by date range and survey.
The dashboard has 2 date filters — Survey Creation Date and Completion Date — that work independently. Understanding how they interact is important before reading the data. See the date filter behavior below.
Before you start
Date filter behavior
The default date range for both the Survey Creation Date and Completion Date filters is the last 6 months. These filters work independently, and in long-running surveys, their interaction can cause responses to disappear from the dashboard even when members are still completing the survey.
This happens when a survey was created outside the selected Survey Creation Date range. For example, a 'Post-Booking' survey created in January will stop appearing in results after July if the Survey Creation Date filter is set to the last 6 months, even if members are still completing it in August, September, and beyond.
If you're analyzing long-running surveys (such as Post Booking surveys), expand the Survey Creation Date filter to Last 12 Months or This Year to make sure all responses are included.
Summary charts
The 6 widgets at the top of the dashboard show high-level engagement data for the selected timeframe.
Surveys – Total number of surveys created in the selected timeframe.
Total Assignments – Total number of members assigned a survey during the selected timeframe.
Seen Assignments – Number of assigned members who opened or viewed the survey.
Seen Rate – Percentage of assigned members who opened or viewed the survey (Seen Assignments ÷ Total Assignments).
Questions – Total number of questions across all surveys in the selected timeframe.
Completed Assignments – Number of assigned members who submitted a completed survey.
Completion Rate – Percentage of assigned members who completed the survey (Completed Assignments ÷ Total Assignments).
Average Hours to Completion – Average time in hours between survey assignment and survey completion, calculated from completed assignments only.
Right-click any value in the charts to drill into it and see details about surveys, respondents, and answers.
Surveys table
A survey-level summary showing survey details, question counts, assignment volume, engagement and completion metrics, and average time to completion.
Note: The Completion Date, Question, and Question Type filters affect only the visualizations below this table, not the summary charts above.
Survey Questions – Answers Summary
A breakdown of survey responses by question and answer choice, including answer counts, respondents, and unanswered questions. For optional questions, an "Unanswered" choice shows how many members skipped that question.
Answers Chart
A visual distribution of responses for a selected question. Use the Question filter to choose a single survey question.
Note: Questions with the Single-Line Input type are excluded from this chart.
Rating Scale Question Insights by Month
Shows the average rating, total answers, and respondent count for rating scale questions, grouped by survey completion month. Only months with at least 1 response are included.
Rating Scale Averages by Month
A line chart of average ratings for rating scale questions by survey completion month. Use it to track how ratings change over time. Only months with responses are included.
Answers table
A row-level table of individual survey responses. Columns include survey, question, member, company, answer, completion date, and time to completion. Unanswered optional questions appear with Choice = "Unanswered" and an empty Answer value.