When an eInvoice fails to send, OfficeRnD displays an error message explaining what went wrong. Most errors are caused by missing or incorrect data in the recipient's company profile, or by Peppol network issues on the recipient's side.
Tax identifier and registration number errors
These errors appear when the recipient's VAT number, registration number, or country-specific identifier is missing, incorrectly formatted, or invalid.
Tax identifier is missing or invalid
Reason: The recipient's VAT or Registration Number is missing or in an invalid format.
Fix: Go to the company profile, select Edit Details > Billing Details, and add or correct the VAT or Registration Number. Resend the invoice.
Tax Identifier Number n° TVA/BTW (BENA) is invalid (Belgium only)
Reason: The Belgian enterprise number (KBO/CBE) entered for this recipient does not exist in the official register or is invalid.
Fix: Verify the correct KBO/CBE number on the CBE website, update it in the company profile under Billing Details, and resend the invoice.
[parameter_invalid] Tax Identifier Number n° TVA/BTW (BEINCONSTITUTION) is invalid (Belgium only)
Reason: The recipient's Belgian enterprise number is marked "in constitution." The company is newly formed and not yet officially registered with the CBE.
Fix: Wait until the company receives its final enterprise number after full registration. Update the company profile and resend the invoice at that point.
FATAL: [PEPPOL-COMMON-R043] Belgian enterprise number MUST be stated in the correct format (Belgium only)
Reason: The KBO/CBE number contains dots, spaces, or other characters. For example,
0123.456.789is incorrect.Fix: In the company profile under Billing Details, correct the number to 10 consecutive digits with no dots, spaces, or BE prefix. For example:
0123456789. Resend the invoice.
[parameter_client_uses_company_identifier] Tax Identifier Number [...] A client or supplier cannot use the same identifier as your company
Reason: The VAT or Registration Number on the recipient's company profile is identical to your own organization's identifier. eInvoicing cannot be used to invoice your own organization.
Fix: If this is an internal entity, skip eInvoicing and use a different delivery method. Otherwise, correct the recipient's identifier in their company profile under Billing Details.
Peppol network and delivery errors
These errors appear when the recipient cannot be reached through the Peppol network.
Cannot send invoice [number]: No suitable document type was found for this receiver
Reason: The recipient has a Peppol endpoint, but it is not configured to accept incoming invoices.
Fix: Ask the recipient to contact their Peppol provider and request that the "receive invoices" capability be turned on for their endpoint.
Validation failed: No suitable document type was found for this receiver
Reason: The recipient has a Peppol endpoint, but it is not configured to accept incoming invoices.
Fix: Ask the recipient to contact their Peppol provider and request that the "receive invoices" capability be turned on for their endpoint.
Billing configuration and validation errors
These errors indicate issues with the invoice data or the Bill Run configuration.
Request failed with status code 422
Reason: The invoice failed validation. This is a catch-all error that can have several causes.
Fix: Check the company profile for missing or incomplete fields, including VAT number, billing address, and email address. If the data looks correct, check the B2B Router for more details. If you cannot identify the cause, contact [email protected] and include the invoice number and the full error message.