One feature of a premium branded app is multi-vendor mobile access, which is made possible with door access integration. You can use it to provide your members with a seamless, unified door access experience. OfficeRnD Flex works with the industry's most popular access control systems: SaltoKS, KISI, Brivo, Openpath, and HID. However, not all integrations are compatible with each other.
The feature is only available for customers who have a Branded App. Learn more about the OfficeRnD Branded App →
The feature is not available in the OfficeRnD Members App.
Limitations
Even though OfficeRnD Flex supports multi-vendor access control integrations, not all integrations are mutually compatible.
| Brivo | HID | Kisi | Avigilon Alta | SaltoKs |
Brivo |
| ❌ | ✅ | ✅ | ✅ |
HID | ❌ |
| ❌ | ✅ | ❌ |
Kisi | ✅ | ❌ |
| ✅ | ✅ |
Avigilon Alta | ✅ | ✅ | ✅ |
| ❌ |
SaltoKs | ✅ | ✅ | ✅ | ❌ |
|
Enable or Disable The Feature In The Branded App
Enabling multi-vendor mobile access happens through an update of your organization's branded app, which our development team will carry out. Please mind the following:
1. New Customers who are about to request a Branded App must specify which supported mobile access modules they want in the app.
2. Existing Customers who already have their Branded App deployed should submit a support ticket to request an update with the mobile access modules of their choice. This can take up to 2 weeks.
3. To disable Multi-vendor Mobile Access, customers must submit a ticket requesting to remove the specified door access module from their Branded App.
How It Works
Please turn on your device's Bluetooth and Location features to use the app.
Once the organization's branded app is updated with the requested mobile access modules, all members logged in can see a key button in the bottom right corner of the screen. The following conditions are in place, however:
The Key Button is available only on the Home Screen.
The Key Button is available only to users who have an access group assigned in OfficeRnD.
Hitting the Key Button for the first time will trigger the vendor's respective authentication method:
SaltoKS would initiate a quick authentication.
Brivo would re-issue a Mobile Pass.
KISI would create a Managed User in KISI.
Once the authentication process is completed, the app will download the digital key for the respective integration and attempt to search for a nearby lock. Depending on the lock model and vendor, members might need to tap on the lock with their device so it can communicate with it.
Feedback
When using the Mobile Access feature, there are two types of feedback provided to the user:
1. From the device
Your device might show different notifications for features such as authentication, searching for locks, etc. Their exact content depends on the door access provider.
2. From the lock
The light indicator and sound alert from the physical lock are the most reliable feedback form.
When the door cannot be unlocked, a red light and sound alert will appear. This would happen when the user does not have access rights.
When the door is unlocked successfully - there is a green light and sound alert.