Emails & Notifications Sent To Admins

Summary

In this article, you're going to learn about all email notifications that OfficeRnD Flex sends to Admins. These emails are sent to:

  • The email address of your organization (set in Settings/Account Details/Account Setup)
  • The e-mails of individual Admin users (set in Settings/Account Details/Admin Users)

General Emails

  • Admin assigned to an issue - Sent when an admin is assigned to an issue.
  • Admin SSO successfully enforced - Sent when an admin enforces admin SSO
  • Contract Declined - Sent to the organization when a contract is declined.
  • Contract eSigned - Sent to the organization when a contract is eSigned by the member.
  • Contract Requires Attention - Sent to the member when all parties have signed the contract, but it can not be activated in OfficeRnD due to errors.
  • Draft Invoices Generated - Sent to admins when the system generates draft invoices.
  • New Comment on issue - Sent when a member adds a comment on the issue.
  • Payment Details Removed - Sent to admins when a member removes saved payment details from their profile.
  • Tour Booking Cancelled - Sent when a tour booking has been cancelled.
  • Tour Booking Created - Sent when a tour booking has been created.
  • Tour Booking Updated - Sent when a tour booking has been updated.

OfficeRnD Notifications

  • Awaiting Approval Fee - New fee that need an approval before being assigned to the member.
  • Office RnD Booking Cancelled - Sent to admins when a booking is cancelled.
  • Cancellation Request - Membership Cancellation Request.
  • Contact person added a new company member - Sent to admins when a contact person adds a new company member.
  • Contact person changed the status of company member - Sent to admins when a contact person changes the status of one of their company member.
  • Contract Stage Changed - Contract stage changed.
  • Draft Contract - New Draft Contract.
  • Failed Payment - Sent to admins when any payment fails.
  • Failed to Add or Increase a Processing Fee - Sent to admins when a processing fee cannot be increased or added to an invoice because of a billing lock-off.
  • Failed to Remove or Decrease a Processing Fee - Sent to admins when a processing fee cannot be decreased or removed from an invoice because of a billing lock-off.
  • Member Booking Created - Sent to admins when a member books a meeting room.
  • Member Booking Request - Sent to admins when a member requests to book a meeting room.
  • Member Booking Updated - Sent to admins when a meeting room booking is changed.
  • Member Checkout - Sent to admins when a member orders additional plans and services from the members portal.
  • Member Feedback - Sent to admins when a member reports an issue or sends a feedback.
  • Member Join - Sent to admins when a member signs up to the members portal.
  • Member Request - Sent to admins when a member submits a request from the members portal.
  • Order Status Changed - Sent when an order status is changed.
  • Order Updated - Sent when an order is updated.
  • Public Booking Created - Sent to admins when a customer books a meeting room from the public calendar.
  • Public Booking Request - Sent to admins when a customer requests to book a meeting room from the public calendar.
  • Rolling Memberships Created - Rolling memberships created.
  • Trial about to expire - Sent to members when trial is about to expire.
  • Trial has expired - Sent to members when trial has expired.
  • Upcoming tentative booking - Sent to admins a day before tentative bookings.
  • Weekly Report - Scheduled admin report.
  • Location usage changed - Sent when location usage has been changed for active and onboarding organization.

OfficeRnD Subscription Emails

  • Active members threshold crossed - Sent when a tiered plan subscription's certain members usage threshold are crossed.
  • Limits reached - Sent when a tiered plan subscription's usage threshold is crossed but no upgrade path is defined.
  • Limits reached for customer, no upgrade path - Sent when a tiered plan subscription's usage threshold is crossed but no upgrade path is defined.
  • Location Add-on package has been added - Sent when an addon for more locations is activated.
  • Location has been deleted - Sent when any tiered plan organization has deleted a location.
  • Members Add-on package has been added - Sent when an addon for more members is added to the subscription.
  • Subscription plan has been upgraded - Sent when a tiered plan subscription is upgraded.
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