Flex Customers - How To Use The Product Feedback Portal

Introduction

Powered by Pendo Feedback, the Product Feedback Portal facilitates quick, systemized feedback & feature request submissions between customers and the OfficeRnD Flex Product Team.

Benefits

• Submit feedback, suggest improvements, and create feature requests to be directly reviewed by the OfficeRnD Flex Product Team.
• Vote for feature requests, review the top requested features, and track their progress within Pendo Feedback.
• Review the Releases page to see what features have been completed and the What’s Coming page to learn what's being planned.

Watch the video to learn more:

Who has access?

The Product Feedback portal is only available to users who have an OfficeRnD account that is either active or in onboarding.

The button is only visible to customers who accepted our cookie policy.

Anyone who hasn’t accepted our cookies will see the Support button instead and won’t have access to the feedback tool.

Submission Steps

1. Log in to OfficeRnD Flex using your OfficeRnD admin account credentials.

2. Locate the  button at the bottom of the screen.

Note: Customers should always use this button to log into the portal. Otherwise, they cannot be properly authenticated.

3. Click on Product Feedback.

4. Provide a clear and detailed description of the feature request, including any relevant context or use cases.

Tips:

• Whenever possible, attach files and add the Product Area.
• Don’t include your name, your brand or location name if you’d like to keep this data private.

5. Submit the request.

Item Statuses

Product managers review newly submitted feature requests every month. Requests are triaged and categorized into one of the following statuses:

• Not Reviewed: The feedback was received, but it's still not reviewed. This item will be only visible to whoever created it before its status is changed.
• Declined: After careful consideration and collaboration with all stakeholders, we've decided not to proceed with the feature. Usually, this indicates that the feature request does not align with the product roadmap or strategic direction.
• Awaiting Feedback: We’re gathering feedback from the broader customer base to assess the request’s demand, priority, or feasibility.
• Planned: This request is officially in our development pipeline and will be implemented within six months.
• In Progress: This request is in progress and on its way to being implemented within the next couple of months.
• Released: This request has been successfully developed and is now available for use.