Recurrent Bookings - Conflict Resolution

Summary

Hybrid users face a common issue where they try to book a resource in a recurrence but some of the resources, times, or dates are not available. To address it, Hybrid will automatically suggest a combination of similar resources to allow you to fill all the occurrences.

How it works

When users attempt to create a recurrent booking from the Web Portal or MS Teams, Hybrid will check if the resources are available for all occurrences.

• If yes, it will proceed with booking as normal.
• If not, a validation message will be shown, stating that the resources are not available for all occurrences. Keep reading below.

Propose Alternative Resources

Users can click on the Find Available button to search for alternative resources that are available during the occurrences where the original resource is not available.

Hybrid will propose a combination of 2 resources (original + alternative) to fill all occurrences of the recurring booking. The resources are picked to be on the same floor, with similar amenities (if filters are applied) and capacity (Meeting Rooms only).

For example, if the conflicting resource is a meeting room with a capacity of 10 people, Hybrid will search for alternative meeting rooms with a capacity of at least 10 people. It will do the same for amenities i.e. if you have filtered for hot desks with dual monitors, it will try to find other hot desks with this amenity.

Additionally, users can click on View Details to see where the proposed resourced are located on the office map:

When you're finished, click on the Book Combination button . The result will be 2 recurring bookings created with the needed exceptions to cover the entire booking period.

Example: Hybrid will suggest a combination of hot desks 13 and 17 booked on all Wednesdays and Thursdays until October 30, 2024.