What are Booking Credits

Introduction

Booking credits enable members to book a limited number of hours in your meeting rooms. 1 booking credit equals 1 hour of booking.

Credits could be allocated to members through a billing plan or directly through the member's profile. Booking credits could be either a limited number or unlimited and they could be set on a month-over-month basis or as a one-off without an expiration date.

In both cases, you could assign the credits for specific meeting rooms and each booking credit could be used for an hour of booking. 

Once the booking credits are used up, members are charged using the meeting room prices.

Table of Contents

When are the Booking Credits Deducted?

Booking credits are deducted when the following conditions are met:

  • the member books a meeting room via the public calendar, the calendar on the members portal or the OfficeRnD mobile app; and
  • the member has credits that are applicable to the meeting room he is booking.

Tip: You can also give your members a rate discount, enabling them to book meeting rooms at a discounted rate after their credits are used up. Learn more. 

Booking Credits Statuses

Status

Description

Expired

Booking credits expired or are no longer available for the specific period.

Used

Currently, all booking credits are used by the member. 

Valid

Current booking credits available for the specific period. 

Pending

Booking credits awaiting monthly renewal.

 

Assign Booking Credits via Plans

(automated process: applicable for cases where the number of credits does not depend on the customer - constant value for everyone that purchases the plan)

  • Go to Billing/ Plans and select a billing plan (for example hot desk or private office). 
    The type of the plan (one-off vs monthly) defines how the system will grant those credits. 
    - One-off plans will allocate the credits with a start date only, and if the customer does not use them up in this month, they'll be rolled over for the upcoming one.
    - Monthly recurring plans, on the other hand, do not roll over - if the customer does not use their credits for the specified month, they'll lose them.
    Once you set an end date to the membership, the credits will be canceled automatically as well.
  • Open the Credits section and click Add.
    • The number of booking credits could be entered in the left field. If the value is empty, an unlimited number of booking credits would be allocated to every customer purchasing the plan.
    • In the right field specify which meeting room(s) you'd like to grant credits.
  • Click Update to finish.

    Important: OfficeRnD does not distribute the credits between all company members. If you've got a company and it has X credits, they will be available for all its members.
    Please note that the number of members is not relevant when it comes to adding credits - if you allocate X credits to a company, that will be the total number (we don't multiple it by the number of company employees).

Assign Booking Credits in the Member's Profile

(manual process: applicable for cases where the number of credits will vary and is not a constant value for all of your customers)

  • Open a company's or a member's profile
  • Scroll down to the Credits section.
  • Click Add Credits.
  • Credits could be added on a month-over-month recurring basis or as a one-off.
    • Once – The company or its members are allowed to use their booking credits until they use them up. These booking credits have no expiration date.
    • Month – These types of booking credits are renewed monthly (following the use-it-or-lose-it principle). You can set an end date to indicate to the system when those credits should be revoked.
  • Credits are being added for specific resource rates. The "Valid For" drop-down field is where you select the resource rate, associated with a specific meeting room, for which the credits are going to be valid. More on resource rates here.
  • Click Add to finish.

 

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