Email Templates Properties

 This article will give a short explanation of all properties included in each email template.

 

 

_Email Layout

The template of the layout of all member emails. In short, all other templates are inserted into this template.

Property/Placeholder Description
content This property is the actual content that gets inserted. It represents the body of the email, defined in the other email templates.
orgName Returns the name of your organization.
currentYear Returns the current year.

 


 

Welcome

Sent when a member signs up to the members portal. Also sent when you invite someone to the portal or you enable their portal access.

Property/Placeholder Description
orgName Returns the name of your organization.
memberEmail The email address of the recipient of this email.
portalLink A link to the member portal. Takes you to the dashboard.
profileLink A link to your profile page. (404 if using MP 2.0)
billingLink A link to your billing section.
orderSummary A short summary of any purchased products, represented in a simple table. Only available when you buy something when signing up.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

Member properties: 

Property/Placeholder Description
memberName Full name of the recipient.
memberStatus Status of the recipient.(Active, Former, Drop-in etc.)
memberFirstName First name of the recipient.

 


 

Request

Whenever a member purchases a plan that is set to required approval, either via the signup page or the shop, they send a request for approval to the admin and receive this email themselves, to inform them that their request is received.

Property/Placeholder Description
orgName Returns the name of your organization.
memberEmail The email address of the recipient of this email.
portalLink A link to the member portal. Takes you to the dashboard.
profileLink A link to your profile page. (404 if using MP 2.0)
billingLink A link to your billing section.
orderSummary A short summary of any purchased products, represented in a simple table. Only available when you buy something when signing up.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId Returns the ID of the location.
locationCity Returns the location city.
locationAddress Returns the location address
locationName Returns the location name
locationCountry Returns the location country
locationDescription Returns the location description
locationImageUrl Returns the URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Returns the location postcode
locationCode Returns the unique code for each location.
locationState Returns the location state
locationBusinessHours.openTime Returns the opening time for the location
locationBusinessHours.closeTime Returns the closing time for the location
locationProperties This property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

Member properties: 

Property/Placeholder Description
memberName Returns the full name of the recipient.
memberStatus Returns the status of the recipient.(Active, Former, Drop-in etc.)
memberFirstName Returns the first name of the recipient.

 


 

Checkout

Sent when a member purchases something from the member portal shop.

Property/Placeholder Description
orgName Returns the name of your organization
memberEmail Returns the email address of the recipient of this email.
portalLink Returns a link to the member portal. Takes you to the dashboard.
profileLink Returns a link to your profile page. (404 if using MP 2.0)
billingLink Returns a link to your billing section.
orderSummary Returns a short summary of any purchased products, represented in a simple table. Only available when you buy something when signing up.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The ID of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

 


 

Reset Password

Sent when a member requests a password reset.

Property/Placeholder Description
orgName Returns the name of your organization.
resetLink A link that when opened will reset the password and ask you to set a new one.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

Member properties: 

Property/Placeholder Description
memberName Full name of the recipient.
memberStatus Status of the recipient.(Active, Former, Drop-in etc.)
memberFirstName First name of the recipient.

 


 

Upcoming Booking Reminder - Check-in Required

Sent when there is an upcoming booking that requires the member to check-in.

Property/Placeholder Description
orgName Returns the name of your organization.
teamName Name of the company.
organiserName Name of the member associated with the booking.
organiserEmail Email of the member associated with the booking.
period Returns the booking period formatted as in the following example: 10 Aug 2020 from 14:00 to 16:00
meetingRoom Name of the meeting room.
floor Returns the "Floor" property configured for each floor in Space>Location
floorName Returns the name of the floor.
fees Returns a list of fees associated with the booking. Eg. Medium meeting room rate, £25.00, 0.5 x £50.00 / hour - Aug 10, 2020, Booking extra x 1
extras Returns a list of extras and their count, without the price.
bookingSummary Returns the Title of the booking.
bookingDescription Returns the description of the booking.
resourceTypeTitle Returns the name of the resource type of the resource used in the booking.
properties Return the value of a custom property available for the booking. It is used like this: properties['unique identifier of the property']
bookingReference Returns the reference code of the booking.
cancelLink Returns a link that when used will allow you to cancel the booking. It is usually used with <a href="{{ cancelLink }}">link</a>
extraFees Returns a list of extra fees with their price.
cancellationPolicyConditions You need to paste this snippet in the "Code" section of the template.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

Member properties: 

Property/Placeholder Description
memberName Full name of the recipient.
memberStatus Status of the recipient. (Active, Former, Drop-in etc.)
memberFirstName First name of the recipient.

 


 

Upcoming Booking Reminder

Sent to members when they have an upcoming booking.

Property/Placeholder Description
orgName Returns the name of your organization.
teamName Name of the company.
organiserName Name of the member associated with the booking.
organiserEmail Email of the member associated with the booking.
period Returns the booking period formatted as in the following example: 10 Aug 2020 from 14:00 to 16:00
meetingRoom Name of the meeting room.
floor Returns the "Floor" property configured for each floor in Space>Location
floorName Returns the name of the floor.
fees Returns a list of fees associated with the booking. Eg. Medium meeting room rate, £25.00, 0.5 x £50.00 / hour - Aug 10, 2020, Booking extra x 1
extras Returns a list of extras and their count, without the price.
bookingSummary Returns the Title of the booking.
bookingDescription Returns the description of the booking.
resourceTypeTitle Returns the name of the resource type of the resource used in the booking.
properties Return the value of a custom property available for the booking. It is used like this: properties['unique identifier of the property']
bookingReference Returns the reference code of the booking.
cancelLink Returns a link that when used will allow you to cancel the booking. It is usually used with <a href="{{ cancelLink }}">link</a>
cancellationPolicyConditions You need to paste this snippet in the "Code" section of the template.
extraFees Returns a list of extra fees with their price.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

 


 

Booking Created - Member

Sent when a member successfully books a meeting room.

Property/Placeholder Description
orgName Returns the name of your organization.
teamName Name of the company.
organiserName Name of the member associated with the booking.
organiserEmail Email of the member associated with the booking.
period Returns the booking period formatted as in the following example : 10 Aug 2020 from 14:00 to 16:00
meetingRoom Name of the meeting room.
floor Returns the "Floor" property configured for each floor in Space>Location
floorName Returns the name of the floor.
fees Returns a list of fees associated with the booking. Eg. Medium meeting room rate, £25.00, 0.5 x £50.00 / hour - Aug 10, 2020, Booking extra x 1
extras Returns a list of extras and their count, without the price.
bookingSummary Returns the Title of the booking.
bookingDescription Returns the description of the booking.
resourceTypeTitle Returns the name of the resource type of the resource used in the booking.
properties Return the value of a custom property available for the booking. It is used like this: properties['unique identifier of the property']
bookingReference Returns the reference code of the booking.
cancellationPolicyConditions You need to paste this snippet in the "Code" section of the template.
totalPrice Returns the total price of the booking plus any extra fees. Formatted to include currency symbol.
bookingPrice Return the price for the booking only. Formatted to include currency symbol.
extraFees Returns a list of extra fees with their price.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

Member properties: 

Property/Placeholder Description
memberName Full name of the recipient.
memberStatus Status of the recipient.(Active, Former, Drop-in etc.)
memberFirstName First name of the recipient.

 


Booking Updated

Sent when a meeting room booking is changed.

Property/Placeholder Description
orgName Returns the name of your organization.
teamName Name of the company.
organiserName Name of the member associated with the booking.
organiserEmail Email of the member associated with the booking.
period Returns the booking period formatted as in the following example: 10 Aug 2020 from 14:00 to 16:00
meetingRoom Name of the meeting room.
floor Returns the "Floor" property configured for each floor in Space>Location
floorName Returns the name of the floor.
fees Returns a list of fees associated with the booking. Eg. Medium meeting room rate, £25.00, 0.5 x £50.00 / hour - Aug 10, 2020, Booking extra x 1
extras Returns a list of extras and their count, without the price.
bookingSummary Returns the Title of the booking.
bookingDescription Returns the description of the booking.
resourceTypeTitle Returns the name of the resource type of the resource used in the booking.
properties Return the value of a custom property available for the booking. It is used like this: properties['unique identifier of the property']
bookingReference Returns the reference code of the booking.
cancellationPolicyConditions You need to paste this snippet in the "Code" section of the template.
totalPrice Returns the total price of the booking plus any extra fees. Formatted to include currency symbol.
bookingPrice Return the price for the booking only. Formatted to include currency symbol.
extraFees Returns a list of extra fees with their price.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with with locationProperties['color of the building']

Member properties: 

Property/Placeholder Description
memberName Full name of the recipient.
memberStatus Status of the recipient.(Active, Former, Drop-in etc.)
memberFirstName First name of the recipient.

 


Booking Requested - Member

Sent when a member requests to book a meeting room.

Property/Placeholder Description
orgName Returns the name of your organization.
teamName Name of the company.
organiserName Name of the member associated with the booking.
organiserEmail Email of the member associated with the booking.
period Returns the booking period formatted as in the following example: 10 Aug 2020 from 14:00 to 16:00
meetingRoom Name of the meeting room.
floor Returns the "Floor" property configured for each floor in Space>Location
floorName Returns the name of the floor.
fees Returns a list of fees associated with the booking. Eg. Medium meeting room rate, £25.00, 0.5 x £50.00 / hour - Aug 10, 2020, Booking extra x 1
extras Returns a list of extras and their count, without the price.
bookingSummary Returns the Title of the booking.
bookingDescription Returns the description of the booking.
resourceTypeTitle Returns the name of the resource type of the resource used in the booking.
properties Return the value of a custom property available for the booking. It is used like this: properties['unique identifier of the property']
bookingReference Returns the reference code of the booking.
cancellationPolicyConditions You need to paste this snippet in the "Code" section of the template.
totalPrice Returns the total price of the booking plus any extra fees. Formatted to include currency symbol.
bookingPrice Return the price for the booking only. Formatted to include currency symbol.
extraFees Returns a list of extra fees with their price.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

Member properties: 

Property/Placeholder Description
memberName Full name of the recipient.
memberStatus Status of the recipient.(Active, Former, Drop-in etc.)
memberFirstName First name of the recipient.

 


Booking Invitation - Guests

Sent to the guests when a member successfully books a meeting room.

Property/Placeholder Description
orgName Returns the name of your organization.
teamName Name of the company.
organiserName Name of the member associated with the booking.
organiserEmail Email of the member associated with the booking.
period Returns the booking period formatted as in the following example: 10 Aug 2020 from 14:00 to 16:00
meetingRoom Name of the meeting room.
floor Returns the "Floor" property configured for each floor in Space>Location
floorName Returns the name of the floor.
fees Returns a list of fees associated with the booking. Eg. Medium meeting room rate, £25.00, 0.5 x £50.00 / hour - Aug 10, 2020, Booking extra x 1
extras Returns a list of extras and their count, without the price.
bookingSummary Returns the Title of the booking.
bookingDescription Returns the description of the booking.
resourceTypeTitle Returns the name of the resource type of the resource used in the booking.
properties Return the value of a custom property available for the booking. It is used like this: properties['unique identifier of the property']
bookingReference Returns the reference code of the booking.
cancellationPolicyConditions You need to paste this snippet in the "Code" section of the template.
totalPrice Returns the total price of the booking plus any extra fees. Formatted to include currency symbol.
bookingPrice Return the price for the booking only. Formatted to include currency symbol.
extraFees Returns a list of extra fees with their price.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with with locationProperties['color of the building']

Member properties: 

Property/Placeholder Description
memberName Full name of the recipient.
memberStatus Status of the recipient. (Active, Former, Drop-in etc.)
memberFirstName First name of the recipient.

 


Booking Updated - Guests

Sent to the guests when a meeting room booking is changed.

Property/Placeholder Description
orgName Returns the name of your organization.
teamName Name of the company.
organiserName Name of the member associated with the booking.
organiserEmail Email of the member associated with the booking.
period Returns the booking period formatted as in the following example: 10 Aug 2020 from 14:00 to 16:00
meetingRoom Name of the meeting room.
floor Returns the "Floor" property configured for each floor in Space>Location
floorName Returns the name of the floor.
fees Returns a list of fees associated with the booking. Eg. Medium meeting room rate, £25.00, 0.5 x £50.00 / hour - Aug 10, 2020, Booking extra x 1
extras Returns a list of extras and their count, without the price.
bookingSummary Returns the Title of the booking.
bookingDescription Returns the description of the booking.
resourceTypeTitle Returns the name of the resource type of the resource used in the booking.
properties Return the value of a custom property available for the booking. It is used like this: properties['unique identifier of the property']
bookingReference Returns the reference code of the booking.
cancellationPolicyConditions You need to paste this snippet in the "Code" section of the template.
totalPrice Returns the total price of the booking plus any extra fees. Formatted to include currency symbol.
bookingPrice Return the price for the booking only. Formatted to include currency symbol.
extraFees Returns a list of extra fees with their price.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with with locationProperties['color of the building']

Member properties: 

Property/Placeholder Description
memberName Full name of the recipient.
memberStatus Status of the recipient.(Active, Former, Drop-in etc.)
memberFirstName First name of the recipient.

 


Booking Created - Public

Sent to a new member when successfully books a meeting room through the public calendar.

Property/Placeholder Description
orgName Returns the name of your organization.
teamName Name of the company.
organiserName Name of the member associated with the booking.
organiserEmail Email of the member associated with the booking.
period Returns the booking period formatted as in the following example: 10 Aug 2020 from 14:00 to 16:00
meetingRoom Name of the meeting room.
floor Returns the "Floor" property configured for each floor in Space>Location
floorName Returns the name of the floor.
fees Returns a list of fees associated with the booking. Eg. Medium meeting room rate, £25.00, 0.5 x £50.00 / hour - Aug 10, 2020, Booking extra x 1
extras Returns a list of extras and their count, without the price.
bookingSummary Returns the Title of the booking.
bookingDescription Returns the description of the booking.
resourceTypeTitle Returns the name of the resource type of the resource used in the booking.
properties Return the value of a custom property available for the booking. It is used like this: properties['unique identifier of the property']
bookingReference Returns the reference code of the booking.
cancellationPolicyConditions You need to paste this snippet in the "Code" section of the template.
totalPrice Returns the total price of the booking plus any extra fees. Formatted to include currency symbol.
bookingPrice Return the price for the booking only. Formatted to include currency symbol.
extraFees Returns a list of extra fees with their price.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

Member properties: 

Property/Placeholder Description
memberName Full name of the recipient.
memberStatus Status of the recipient. (Active, Former, Drop-in etc.)
memberFirstName First name of the recipient.

 


Booking Requested - Public

Sent to a new member when successfully requests to book a meeting room through the public calendar.

Property/Placeholder Description
orgName Returns the name of your organization.
teamName Name of the company.
organiserName Name of the member associated with the booking.
organiserEmail Email of the member associated with the booking.
period Returns the booking period formatted as in the following example: 10 Aug 2020 from 14:00 to 16:00
meetingRoom Name of the meeting room.
floor Returns the "Floor" property configured for each floor in Space>Location
floorName Returns the name of the floor.
fees Returns a list of fees associated with the booking. Eg. Medium meeting room rate, £25.00, 0.5 x £50.00 / hour - Aug 10, 2020, Booking extra x 1
extras Returns a list of extras and their count, without the price.
bookingSummary Returns the Title of the booking.
bookingDescription Returns the description of the booking.
resourceTypeTitle Returns the name of the resource type of the resource used in the booking.
properties Return the value of a custom property available for the booking. It is used like this: properties['unique identifier of the property']
bookingReference Returns the reference code of the booking.
cancellationPolicyConditions You need to paste this snippet in the "Code" section of the template.
totalPrice Returns the total price of the booking plus any extra fees. Formatted to include currency symbol.
bookingPrice Return the price for the booking only. Formatted to include currency symbol.
extraFees Returns a list of extra fees with their price.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

Member properties: 

Property/Placeholder Description
memberName Full name of the recipient.
memberStatus Status of the recipient.(Active, Former, Drop-in etc.)
memberFirstName First name of the recipient.

 


 

Booking Cancelled

Sent when a meeting room booking is cancelled.

Booking Price properties: 

Property/Placeholder Description
totalPrice Returns the total price of the booking plus any extra fees. Formatted to include currency symbol.
bookingPrice Return the price for the booking only. Formatted to include currency symbol.
extraFees Returns a list of extra fees with their price.

Member properties: 

Property/Placeholder Description
memberName Full name of the recipient.
memberStatus Status of the recipient. (Active, Former, Drop-in etc.)
memberFirstName First name of the recipient.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

 


 

Request Mandate

Sent to members when an admin requests a direct debit mandate setup.

Property/Placeholder Description
orgName Returns the name of your organization.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

 


 

Signature Requested

Sent to the signers of the contract.

Property/Placeholder Description
signLink Returns a URL that takes you to sign the document.
signerType Returns the type of the entity this email is being sent to. Since the email template is used for sending an email to both the member and the company, it can be configured to sent different type of content depending on this property. Eg. if signerType = member, send "this" , else send "that"
memberName Returns the name of the contact person for the contract.
memberStatus Returns the status of the contact person for the contract.
memberEmail Returns the email of the contact person for the contract.
teamName Returns the name of the company the contract is for.
date Returns the current date.
orgName Returns the name of the organization.
contractNumber Returns the number of the contract. Can be used in the subject of the email.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

 


 

Contract Completed

Sent to the member when all parties have signed the contract.

Property/Placeholder Description
downloadUrl Returns a URL that lets you download the contract PDF.
memberName Returns the name of the contact person for the contract.
memberStatus Returns the status of the contact person for the contract.
memberEmail Returns the email of the contact person for the contract.
teamName Returns the name of the company the contract is for.
date Returns the current date.
orgName Returns the name of the organization.
contractNumber Returns the number of the contract. Can be used in the subject of the email.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

 


 

Failed Payment

Sent to members when one of their payments fails.

Property/Placeholder Description
orgName Returns the name of your organization.
invoiceNumber Returns the number of the invoice with the failed payment.
paymentError Returns the error which occurred for the payment.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

 


 

Authorize payment

Sent to members when they are required to authorize a payment

This type of email is sent when a payment method has some sort of protection (eg. 3D) and requires further authorisation.

Property/Placeholder Description
orgName Returns the name of your organization.
invoiceNumber Returns the number of the invoice with the failed payment.
redirectUrl Returns a URL that would take you to a window to authorise the payment.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

 


 

Authorize card

Sent to members when they are required to authorize their card

Property/Placeholder Description
orgName Returns the name of your organization.
redirectUrl Returns a URL that would take you to a window to authorise your card.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

 


 

Order Invoice

Sent when an invoice is automatically generated immediately after a purchase or a booking is made on the members portal or public calendars.

Invoice properties: 

Property/Placeholder Description
name Returns the name of the recipient. For companies, it is the name of the Company. For personal invoices, it's the name of the member.
billingPersonName Returns the name of the billing person for the company. When there are several billing persons, returns the name of the oldest one (by creation date).
billingPersonFirstName Returns the first name of the billing person.
invoiceNumber Returns the number of the invoice.
invoiceLink Returns a URL that allows downloading the invoice PDF file.
payInvoiceLink Returns an URL that takes you to the invoice in the member portal. (it will eventually take you straight to payment dialog, but that doesn't yet work for MP 2.0).
invoiceDate Returns the issue date of the invoice.
invoiceDueDate Returns the Due Date of the invoice.
invoicePeriod Returns the period of the invoice in the following format: May 1, 2020 - May 31, 2020.
invoiceTotalAmount Returns the total amount of the invoice.
invoiceDueAmount Returns the amount of the invoice that's due.
orgName Returns the name of your organization.
orgEmail Returns the email you configured as notification email either in Settings>My Account / Emails or in each specific location.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

 


 

Invoice

Sent when an invoice is manually or automatically sent from the admin side.

Invoice properties: 

Property/Placeholder Description
name Returns the name of the recipient. For companies, it is the name of the Company. For personal invoices, it's the name of the member.
billingPersonName Returns the name of the billing person for the company. When there are several billing persons, returns the name of the oldest one (by creation date).
billingPersonFirstName Returns the first name of the billing person.
invoiceNumber Returns the number of the invoice.
invoiceLink Returns a URL that allows downloading the invoice PDF file.
payInvoiceLink Returns an URL that takes you to the invoice in the member portal. (it will eventually take you straight to payment dialog, but that doesn't yet work for MP 2.0).
invoiceDate Returns the issue date of the invoice.
invoiceDueDate Returns the Due Date of the invoice.
invoicePeriod Returns the period of the invoice in the following format: May 1, 2020 - May 31, 2020.
invoiceTotalAmount Returns the total amount of the invoice.
invoiceDueAmount Returns the amount of the invoice that's due.
orgName Returns the name of your organization.
orgEmail Returns the email you configured as notification email either in Settings>My Account / Emails or in each specific location.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

 


 

Statement

Sent when a statement is generated for a customer on the admin side.

Property/Placeholder Description
name Returns the name of the recipient.
orgName Returns the name of your organization
location Returns the name of the location of the recipient.
customer Contains various properties associated with the member. Eg customer.name is the same as name . You can use it for any custom properties the member has with customer.properties['property here'].
date Returns the current date

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

 


 

Receipt

Sent when a receipt is manually or automatically created on the admin side.

Invoice properties: 

Property/Placeholder Description
name Returns the name of the recipient. For companies, it is the name of the Company. For personal invoices, it's the name of the member.
billingPersonName Returns the name of the billing person for the company. When there are several billing persons, returns the name of the oldest one (by creation date).
billingPersonFirstName Returns the first name of the billing person.
invoiceNumber Returns the number of the invoice.
invoiceLink Returns a URL that allows downloading the invoice PDF file.
payInvoiceLink Returns an URL that takes you to the invoice in the member portal. (it will eventually take you straight to payment dialog, but that doesn't yet work for MP 2.0).
invoiceDate Returns the issue date of the invoice.
invoiceDueDate Returns the Due Date of the invoice.
invoicePeriod Returns the period of the invoice in the following format: May 1, 2020 - May 31, 2020.
invoiceTotalAmount Returns the total amount of the invoice.
invoiceDueAmount Returns the amount of the invoice that's due.
orgName Returns the name of your organization.
orgEmail Returns the email you configured as a notification email either in Settings>My Account / Emails or in each specific location.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

 


 

Overdue Invoice - First/Second/Third Reminder

Sent when a customer has an overdue invoice. Interval is configured in Settings/Billing

Invoice properties: 

Property/Placeholder Description
name Returns the name of the recipient. For companies, it is the name of the Company. For personal invoices, it's the name of the member.
billingPersonName Returns the name of the billing person for the company. When there are several billing persons, returns the name of the oldest one (by creation date).
billingPersonFirstName Returns the first name of the billing person.
invoiceNumber Returns the number of the invoice.
invoiceLink Returns a URL that allows downloading the invoice PDF file.
payInvoiceLink Returns an URL that takes you to the invoice in the member portal. (it will eventually take you straight to payment dialog, but that doesn't yet work for MP 2.0).
invoiceDate Returns the issue date of the invoice.
invoiceDueDate Returns the Due Date of the invoice.
invoicePeriod Returns the period of the invoice in the following format: May 1, 2020 - May 31, 2020.
invoiceTotalAmount Returns the total amount of the invoice.
invoiceDueAmount Returns the amount of the invoice that's due.
orgName Returns the name of your organization.
orgEmail Returns the email you configured as a notification email either in Settings>My Account / Emails or in each specific location.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

 


 

Message

Sent when you or a member sends a message to another member.

Property/Placeholder Description
content Returns the content of the message you received.
subject Returns the subject of the message you received.
memberName Returns the name of the sender.
memberStatus Returns the status of the sender. (Active, Drop-in etc.)
memberEmail Returns the email of the sender.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

 


 

Bookings Summary

Sent when a bookings summary is generated for company on the admin side.

Property/Placeholder Description
orgName Returns the name of your organization.
teamName Returns the name of the company the summary is for.
properties Return the value of a custom property available for the booking. It is used like this: properties['unique identifier of the property']

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

 


 

Issue Submitted

Sent when a new issue has been created by a member or admin.

Property/Placeholder Description
issueNumber Returns the number of the issue.
issueStatus Returns the current status of the issue.
issueSubject Returns the subject of the issue.
issueType Returns the type of the issue.
issueLink Returns a ULR that takes you to the issue.
commentsList() Returns a record of all comments on the issue.
orgName Returns the name of your organization.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

 


 

New Comment on issue

Sent when an admin adds a comment on the issue.

Property/Placeholder Description
memberName Returns the name of the recipient of this email.
issueNumber Returns the number of the issue.
issueStatus Returns the current status of the issue.
issueSubject Returns the subject of the issue.
issueType Returns the type of the issue.
issueLink Returns a ULR that takes you to the issue.
commentsList() Returns a record of all comments on the issue.
orgName Returns the name of your organization.
authorName Returns the name of the person who wrote the new comment.
authorEmail Returns the email of the author of the comment.
authorImage Returns a URL of the image/avatar of the author of the comment. (not working?)

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']

 


 

Issue is marked as closed

Sent when an issue is closed.

Property/Placeholder Description
memberName Returns the name of the recipient of this email.
issueNumber Returns the number of the issue.
issueStatus Returns the current status of the issue.
issueSubject Returns the subject of the issue.
issueType Returns the type of the issue.
issueLink Returns a ULR that takes you to the issue.
commentsList() Returns a record of all comments on the issue.
orgName Returns the name of your organization.

Location properties:

Configured in Space/Locations for each location. For booking emails, returns the location of the resource being booked, otherwise returns the location of the member/company the email is about.

Property/Placeholder Description
locationId The id of the location.
locationCity Location city.
locationAddress Location address
locationName Location name
locationCountry Location country
locationDescription Location description
locationImageUrl URL to the image uploaded for the location. Must be used with the following CSS tag in order to display the image itself. <img src="{{locationImageUrl}}" alt="name for the image">
locationZip Location postcode
locationCode Unique code for each location.
locationState Location state
locationBusinessHours.openTime Opening time for the location
locationBusinessHours.closeTime Closing time for the location
locationProperties this property is used to gain access to any custom properties added to the location. for example, let's say add a custom property called "color of the building". You can display that property with locationProperties['color of the building']
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