[Troubleshoot] Broken Welcome Email Sign-in link

Sometimes the "Welcome" email's Sign-in link doesn't function properly. Here we're going to go through the most common reasons for that.

The link has expired

The invitation email or the "Welcome" email contains a token that logs the member in the portal and prompts them to create a password. The token is valid for 24 hours. If the member didn't manage to click on the Sign-in button within the 24 hour period, the invitation link will become inactive. 

To fix this situation you just need to send the member a new invitation. You can do that by following these steps:

1. Navigate to the member's profile in the admin side.
2. In the right-hand side pane next to the Access field click the Disable button and after that click the Enable button. This action is going to send a new invitation.
3. Check with the member if they received the newly sent "Welcome" email.

The Link in the Welcome Email Template is Incorrect

The other reason might be a mistake in the "Welcome" email template. You can correct this issue by following these steps:

1. Navigate to Settings > Templates > Emails tab and click on the "Welcome" email template.
2. In the newly opened window in the Editor section select the Sign-in button and click on the "More tools" button.

3. Choose the Insert hyperlink button.

4. In the newly opened window in the Web Adress field check if the link is correct. It should say [portalLink].

    5. Save the template.