Email & Ticket Support

You can reach the OfficeRnD support team from within the Admin Portal, the help portal, and via email.

If the issue you need our help with is urgent, we recommend that you send it via the help portal. It would allow you to set the Severity of your request and thus increase its priority in the support queue. Learn more about the initial responses times based on a ticket severity

Ticket Severity

You can set the severity of tickets when you submit them from within the OfficeRnD admin portal or from our Help Portal. The severity of a ticket can increase its priority in the support queue as it indicates the business impact of the issue on your end. 

Severity Description
Critical / SEV 1 A problem is preventing the platform from functioning normally and there is no workaround to enable you to continue executing your business operations.
Restricted Operations / SEV 2 A less severe problem that may restrict the usage of the platform but does not prevent it from operating.
Normal / SEV 3 Questions and feedback on the platform features and functionality.

Note: The OfficeRnD team reserves its right to update the Severity of a ticket if its context doesn't match the severity definitions.

Submit a Ticket From The Help Center

Use the Submit a ticket button at the top of our Help Center. 

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Submit a Ticket From The Branded App

If you have the OfficeRnD Branded app, you can submit and review tickets from the Tickets tab in the Account page.

Availability depends on the selected features in the Admin Portal. If you are not seeing the Ticketing features, you can ask your admin or enable them yourself (if you have Admin/Owner permissions) in:

  • Settings/Member Apps/Member Pages (enable Feedback form / Submit a ticket)
  • Settings/Member Apps/Manage Apps (enable Branded mobile app)

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Send Us an Email

Send us an email at support@officernd.com. Your email will be transferred into a ticket, which will be prioritized and handled based on your support subscription. Please keep in mind that all tickets received directly via email will be treated as tickets with normal severity. 

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