You can reach the OfficeRnD support team via email or from within the Admin Portal and the help portal.
If the issue you need our help with is urgent, we recommend that you send it via the help portal. It would allow you to set the Severity of your request and thus increase its priority in the support queue. Learn more about the initial responses times based on a ticket severity
Ticket severity
You can set the severity of tickets when you submit them from within the OfficeRnD admin portal or from our Help Portal. The severity of a ticket can increase its priority in the support queue as it indicates the business impact of the issue on your end.
Severity | Description |
Critical / SEV 1 | A problem is preventing the platform from functioning normally, and there is no workaround to enable you to continue executing your business operations. |
Restricted Operations / SEV 2 | A less severe problem that may restrict the usage of the platform but does not prevent it from operating. |
Normal / SEV 3 | Questions and feedback on the platform features and functionality. |
Note: The OfficeRnD team reserves its right to update the Severity of a ticket if its context doesn't match the severity definitions.
Submit a Ticket From The Help Center
Use the Submit a Ticket button at the top of our Help Center.
Submit a Ticket From The Branded App
If you have the OfficeRnD Branded app, you can submit and review tickets from the Tickets tab on the Account page.
Availability depends on the selected features in the Admin Portal. If you are not seeing the Ticketing features, you can ask your admin or enable them yourself (if you have Admin/Owner permissions) in:
Settings > Member Apps > Member Pages (enable Feedback form / Submit a ticket)
Settings > Member Apps > Manage Apps (enable Branded mobile app)
Send Us an Email
Send us an email at [email protected]. Your email will be transferred into a ticket and prioritized and handled based on your support subscription. Please remember that all tickets received directly via email will be treated as tickets with normal severity.