If a member has already booked and paid for a room and later receives credits, the system will not automatically apply those credits to that booking. This is where things can start to look wrong; the member paid with money when they should have used credits. To fix this, you must manually update the booking to be covered by credits instead of currency.
Reaccount a booking with credits
When a booking was already paid with currency, but should be covered by credits:
Open the Flex Admin Portal and go to Operations > Companies or Operations > Members.
Open the profile of the company or member that created the booking.
Scroll down to the Bookings section.
Open the booking you want to update.
You will see a yellow warning message informing you that the company or member has available credits. Click Reaccount Booking.
Review the credit amount shown.
Click Update.
The booking will now be covered by credits, and the original one-off fee will be removed.
If the booking is already invoiced
If the booking fee is already invoiced, you must remove it before switching to credits.
Open the invoice that includes the booking fee.
Detach the booking fee from the invoice.
Go back to the booking and follow the steps above to reaccount the booking.