Bookings are a core part of managing your space. Sometimes, customers request changes or removals. In OfficeRnD, you can either cancel or delete a booking. Canceling is usually the recommended option because it keeps records accurate and ensures that cancellation policies are applied.
This article explains the difference between canceling and deleting a booking, shows how to do both, and outlines special cases such as invoiced bookings or bulk cancellations.
Summary
Canceling keeps a record of the booking and applies cancellation policies.
Deleting permanently removes the booking with no record or policy applied.
Cancel from the Calendar or Operations > Bookings page.
Deleted bookings cannot be restored.
Multiple cancellations require support assistance.
Invoiced bookings require additional steps before they can be canceled.
What's the difference between canceling and deleting a booking?
Both actions have a different impact on the system.
Cancel a booking: Keeps the booking record. You can see when it was requested, who canceled it, and how charges were applied. Cancellation policies ensure fees, credits, or coins are updated correctly.
Delete a booking: Removes it permanently. No record is kept, and no cancellation policy is applied.
Cancel a booking from the Calendar
To cancel a booking in the Calendar view:
In the Flex Admin Portal, open the
Calendar and locate the booking.
Open the booking and click Cancel.
Review the cancellation summary. Decide whether to apply the cancellation policy.
Depending on the cancellation policy and how the booking was charged, the customer's balance will be updated.
For example, if the booking was made using coins or credits, those can be fully restored while related outstanding fees are removed.
Click Confirm Cancel.
Cancel a booking from Operations > Bookings
The bookings list under Operations > Bookings displays all bookings for the current month. Use filters to refine the list.
Go to Operations > Bookings.
Find the booking you want to cancel.
Follow the same cancellation steps as in the Calendar (see above ↑).
Find the booking in the list (you can apply additional filters to help) and follow the steps outlined above.
Delete a booking
To delete a booking:
Open the booking either from
Calendar, or from Operations > Bookings.Click Delete.
Click Confirm Delete.
Important: Deleted bookings cannot be restored and do not trigger cancellation policies.
Cancel multiple bookings at once
If you must cancel multiple bookings, our team must help you. Email us at [email protected] with a list of the bookings you want to cancel.
Go to Operations > Bookings.
Filter the bookings you want to cancel.
Export the list as a CSV file (click the
Export button at the top of the page).
Email the file with more context to [email protected].
Cancel invoiced bookings
If a booking is already invoiced, it cannot be canceled directly. The exact process is described in How to Edit or Cancel Invoiced or Waived Bookings.